Beerball Posted March 16, 2007 Share Posted March 16, 2007 My inlaws (FiL is 90) ran into difficulties when traveling at the end of February. I sent a complaint on 2/27 and got the automated response the same day. I still hadn't heard anything by 3/5, so I sent a follow-up to customer service and received the same automated response. The response states that they answer every inquiry blah blah blah. Today I finally sat on the phone for 15 minutes waiting to speak to customer service. When I got through the nice lady told me that she saw both complaints and would elevate them. Seems like a long time to wait for someone to research the issue and gather facts. I asked her what the standard was for responding to customers and she stated 30 days. I am flabbergasted(sp?) that a company's policy could be so lax. Am I wrong? Anyway, I would like to elevate this myself. Anyone come up with an email addy for a higher up at AA? Link to comment Share on other sites More sharing options...
inkman Posted March 16, 2007 Share Posted March 16, 2007 Coming back from my honeymoon, AA effed us pretty good at Miami Int. A "free" night at the hotel and a ten dollar meal voucher for them letting us sit on the runway for a hour only to miss our connecting flight. Only to be followed up by my wife running around the airport screaming does anyone speak !@#$ing English around here. Not good. Link to comment Share on other sites More sharing options...
gmac17 Posted March 16, 2007 Share Posted March 16, 2007 I am flabbergasted(sp?) that a company's policy could be so lax. Am I wrong? I generally have a lot of sympathy for the airlines - I couldn't imagine a more complex business to operate, with more rules and regulations all while dealing with people who all have very important things to do - many of whom are utterly rude and thankless. (when it comes to Jetblue like debacles I lose my sympathy...) as for whether or not 30 days is appropriate - in this day and age with cost cutting and what not that sounds about right. I suspect that you are going to be even more angry when you get an automated response / answer and a $50 voucher.... Link to comment Share on other sites More sharing options...
Chilly Posted March 17, 2007 Share Posted March 17, 2007 I generally have a lot of sympathy for the airlines - I couldn't imagine a more complex business to operate, with more rules and regulations all while dealing with people who all have very important things to do - many of whom are utterly rude and thankless. (when it comes to Jetblue like debacles I lose my sympathy...) Ah, airlines are complicated but video filtering is simple. Link to comment Share on other sites More sharing options...
gmac17 Posted March 17, 2007 Share Posted March 17, 2007 Ah, airlines are complicated but video filtering is simple. i couldn't have stated it better myself. Link to comment Share on other sites More sharing options...
Recommended Posts