Buffalo News will now be printed in Cleveland

[jkeerie]

Lee Enterprises has ruined a good newspaper.  I switched to the e-edition and was given a rate of $4.99 per month.  After a few months, my credit card was billed $16.99.  I called...the call center now being somewhere overseas...and inquired.  I was told "that's your new rate.".  I said I never agreed to that rate and would cancel, asking for a refund.  I was told they could not issue a refund, but would give me 4months for the $16.99.  I followed up with an email for confirmation and told them I expected that I would be told of any rate increases in advance so I would have the option to accept or cancel.  The response was that my subscription would be cancelled as of November.  Fine by me.  They've made even more content changes.  It's just not worth my time.

[Saxum]

15 minutes ago, jkeerie said:

Lee Enterprises has ruined a good newspaper.  I switched to the e-edition and was given a rate of $4.99 per month.  After a few months, my credit card was billed $16.99.  I called...the call center now being somewhere overseas...and inquired.  I was told "that's your new rate.".  I said I never agreed to that rate and would cancel, asking for a refund.  I was told they could not issue a refund, but would give me 4months for the $16.99.  I followed up with an email for confirmation and told them I expected that I would be told of any rate increases in advance so I would have the option to accept or cancel.  The response was that my subscription would be cancelled as of November.  Fine by me.  They've made even more content changes.  It's just not worth my time.

 

I have heard this many times and this practice is destroying ability to get more paid readers.  I am expecting to hear of a group lawsuit against them.