YoloinOhio Posted August 22, 2021 Author Posted August 22, 2021 4 hours ago, Ned Flanders said: Can the folks that got the email or a letter (really? snail mail?) are you AT&T cell customers as well? In the past, it seemed like AT&T cell phone customers have been getting the deals ahead of those, like me (Verizon), who aren't. I've been with DTV over 20 years and while I got ST last year for free, I've never gotten an email or a letter...I've always had to haggle every year like I'm buying a used car. I was wondering this as well. They always try to get me to switch to att mobile any time I call and say there are a bunch of incentives. But I like Verizon. 1
haroldwaide Posted August 23, 2021 Posted August 23, 2021 I get the e mails and I refuse to get their cell phone since they offer zero coverage at my house...
Ned Flanders Posted August 23, 2021 Posted August 23, 2021 So, I'm trying to sign my college student up and I keep getting "Please enter the valid inputs and try again or check back later." Been like this for several days now, anyone know what could be going on?
longtimebillsfan Posted August 23, 2021 Posted August 23, 2021 On 8/20/2021 at 11:47 AM, YoloinOhio said: Well, apparently I’m getting it free. I went to chat and asked them to confirm that Sunday Ticket and ST Max is free to me this season because I am a longtime customer (I did not get the email saying this). They responded that it is indeed free. My current bill shows no cost, but I didn’t think it showed up until the September bill normally so I guess I’ll believe it when I see it. At first I thought we got the Sunday Ticket for free because we have been with Directv since the mid 90's. But friends of our received the same email offering a free Sunday Ticket and they have only been a Directv subscriber for 2 years. Both of us are AT&T cell phone subscribers. I believe that is the key.
nucci Posted August 23, 2021 Posted August 23, 2021 I have cell phones with AT&T and have had that and directv over 20 years and did not get it free this year. i did get discounts to cover the cost though 1
eball Posted August 23, 2021 Posted August 23, 2021 1 hour ago, longtimebillsfan said: At first I thought we got the Sunday Ticket for free because we have been with Directv since the mid 90's. But friends of our received the same email offering a free Sunday Ticket and they have only been a Directv subscriber for 2 years. Both of us are AT&T cell phone subscribers. I believe that is the key. 1 hour ago, nucci said: I have cell phones with AT&T and have had that and directv over 20 years and did not get it free this year. i did get discounts to cover the cost though The truth? I believe there is no rhyme or reason whatsoever for how they decide who gets ST for free. My mom has gotten it two years in a row without asking for anything. I didn't get it last year but got the email this year. There is literally no factor that leads me to believe there is a way to predict who will or won't get the "golden ticket" email. But as others have noted, even if you don't get the email you can call and likely get discounts that (more than) offset the cost. 1 1
nucci Posted August 23, 2021 Posted August 23, 2021 2 minutes ago, eball said: The truth? I believe there is no rhyme or reason whatsoever for how they decide who gets ST for free. My mom has gotten it two years in a row without asking for anything. I didn't get it last year but got the email this year. There is literally no factor that leads me to believe there is a way to predict who will or won't get the "golden ticket" email. But as others have noted, even if you don't get the email you can call and likely get discounts that (more than) offset the cost. I concur 1
longtimebillsfan Posted August 23, 2021 Posted August 23, 2021 4 hours ago, eball said: The truth? I believe there is no rhyme or reason whatsoever for how they decide who gets ST for free. My mom has gotten it two years in a row without asking for anything. I didn't get it last year but got the email this year. There is literally no factor that leads me to believe there is a way to predict who will or won't get the "golden ticket" email. But as others have noted, even if you don't get the email you can call and likely get discounts that (more than) offset the cost. Very Strange, but I will gladly accept their generosity. By the way, I have always appreciated your "dolphin sushi" profile logo. Thank you.
Old Man Posted August 23, 2021 Posted August 23, 2021 5 hours ago, eball said: The truth? I believe there is no rhyme or reason whatsoever for how they decide who gets ST for free. My mom has gotten it two years in a row without asking for anything. I didn't get it last year but got the email this year. There is literally no factor that leads me to believe there is a way to predict who will or won't get the "golden ticket" email. But as others have noted, even if you don't get the email you can call and likely get discounts that (more than) offset the cost. I had them in a chat wanted to stop something. Mentioned my son is in college and do I get a break on ST. Told me I get ST and Center Ice free. Try a chat you never know
newcam2012 Posted August 24, 2021 Posted August 24, 2021 Does anyone have the best number to call for optimum results?
eball Posted August 24, 2021 Posted August 24, 2021 Just now, newcam2012 said: Does anyone have the best number to call for optimum results? Five.
Ned Flanders Posted August 24, 2021 Posted August 24, 2021 Well, couple of weeks ago, while in a chat with DTV, a rep told me I was getting ST at no charge this season. Nothing ever showed up on my account, so, as advised by a previous poster, I sent a DM via Twitter to DTV, along with the transcript of the chat. They got on it quick enough and the rep had to call me, but within an hour, I was squared away. My $40/month promotion is up Sept. 20, so that's my next call...
nucci Posted August 24, 2021 Posted August 24, 2021 15 hours ago, Old Man said: I had them in a chat wanted to stop something. Mentioned my son is in college and do I get a break on ST. Told me I get ST and Center Ice free. Try a chat you never know I was on chat a week ago and was promised this. When my bill came ST was on there.
KCNC Posted August 24, 2021 Posted August 24, 2021 For the 2nd year in a row, without doing a thing, we are getting Sunday ticket for free again. I swear it has something to do with us also using AT&T for phones. I verified by called DIRECTTV yesterday. Not complaining, but weird. I'll take it! Go Bills!
nucci Posted August 24, 2021 Posted August 24, 2021 7 minutes ago, KCNC said: For the 2nd year in a row, without doing a thing, we are getting Sunday ticket for free again. I swear it has something to do with us also using AT&T for phones. I verified by called DIRECTTV yesterday. Not complaining, but weird. I'll take it! Go Bills! Nope 1
davefan66 Posted August 24, 2021 Posted August 24, 2021 (edited) 1 hour ago, KCNC said: For the 2nd year in a row, without doing a thing, we are getting Sunday ticket for free again. I swear it has something to do with us also using AT&T for phones. I verified by called DIRECTTV yesterday. Not complaining, but weird. I'll take it! Go Bills! Nope. have ATT phones for 5 years and DTV for 18 years. Got $16 off for 5 payments and a $75 one time credit. Not complaining. Wish it was free though. Edited August 24, 2021 by davefan66
Simon Posted August 24, 2021 Posted August 24, 2021 On 8/23/2021 at 1:45 PM, eball said: The truth? I believe there is no rhyme or reason whatsoever for how they decide who gets ST for free. My mom has gotten it two years in a row without asking for anything. I didn't get it last year but got the email this year. There is literally no factor that leads me to believe there is a way to predict who will or won't get the "golden ticket" email. But as others have noted, even if you don't get the email you can call and likely get discounts that (more than) offset the cost. Could it be possible that it's going out to people who haven't made any recent efforts to have their bills adjusted and as a result have a bunch of potential reductions on their accounts they haven't really attempted to procure?
boco357 Posted August 24, 2021 Posted August 24, 2021 (edited) Got the $55 off for 12 months on 1st call. Chat option gave me first payment of $65, waived for Sunday Ticket. 2nd call and asked for loyalty, gave me another 16.50 off the 5 payments for Sunday Ticket and 5 dollars off HBO for 3 months. Edited August 24, 2021 by boco357
Nervous Guy Posted August 24, 2021 Posted August 24, 2021 10 hours ago, newcam2012 said: Does anyone have the best number to call for optimum results? Just do the call and at the prompt say "customer loyalty", you get connected right away. 1
eball Posted August 24, 2021 Posted August 24, 2021 1 hour ago, Simon said: Could it be possible that it's going out to people who haven't made any recent efforts to have their bills adjusted and as a result have a bunch of potential reductions on their accounts they haven't really attempted to procure? Nope. I’m a guy who calls for adjustments every year and this year they gave it to me. 2
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