RyanC883 Posted September 13, 2020 Posted September 13, 2020 Anyone else use this and having issues today? Went to login (it's supposed to be on auto renew) and was told I do not have an account. I've been using it since 2014. Called DirectTV, it tells you they are busy and to call back later, then hangs up on you. 1. Any advice. 2. Direct TV is the worst. 1
RyanC883 Posted September 13, 2020 Author Posted September 13, 2020 NM. figured it out, I think. I'd delete this entire post but I have no idea. This might help others: I also have AT&T, because I'm a glutton for punishment. When I clicked, "find my password/ID" it took me to the AT&T password page. The key is to continue using the Direct TV online account email, not your AT&T login ID. They are not merged, FYI. 1
Yav Posted September 13, 2020 Posted September 13, 2020 I called yesterday, sat on hold for an hour and was told it would work today. Its hasn't worked. I called sat on hold for 30 minutes and was disconnected, called back sat on hold for 30 more minutes and then was told my account is locked and they can't do anything that I need to go to a store and fix that. I asked for a manager, talked to him and then told I needed to be transferred and was disconnected. Called back and disconnected after 30 min on hold. Called back and have someone that is trying to help me but I need to be transferred again :( 1
RyanC883 Posted September 13, 2020 Author Posted September 13, 2020 yeah i'm still not on. Now it's telling me, "service not available at my address." That's odd, because I've had it here since 2014. On hold now, likely forever. Direct TV is awful. Hopefully the NFL wakes up and realizes it should have someone else in charge of streaming. I may not even get it this year at this rate. I'm boarding on just don't' give a sh*t, and will watch highlights online.
Bill Lewes Posted September 13, 2020 Posted September 13, 2020 I struggled too - nothing big and figured it out, but same kind of junk - missed the first 5 minutes 1
Yav Posted September 13, 2020 Posted September 13, 2020 I"m lucky in that I'm house sitting and they have DirectTV and there is a free week of Sunday Ticket so I can watch it on TV but I'm traveling next week and would like to watch the game. I"m still on hold (50 minutes and counting)
Yav Posted September 13, 2020 Posted September 13, 2020 The saga continues, so I have AT&T TV Now formerly DirectTV Now and have had that since 2018 along with Sunday Ticket. DirectTV transfered me to AT&T and now finally after 54 min on hold, AT&T tells me they can't help me and wants to transfer me to DriecTV because it needs to be added there. Seriously WTF? They took my money with no issues.
Ed_Formerly_of_Roch Posted September 13, 2020 Posted September 13, 2020 19 minutes ago, RyanC883 said: yeah i'm still not on. Now it's telling me, "service not available at my address." That's odd, because I've had it here since 2014. On hold now, likely forever. Direct TV is awful. Hopefully the NFL wakes up and realizes it should have someone else in charge of streaming. I may not even get it this year at this rate. I'm boarding on just don't' give a sh*t, and will watch highlights online. As long as DTV offers them the most $$, likely won't change. Wouldn't be shocked though the next contract DTV doesn't offer as much now that owned by ATT so that may be good news.
RyanC883 Posted September 13, 2020 Author Posted September 13, 2020 15 minutes ago, Ed_Formerly_of_Roch said: As long as DTV offers them the most $$, likely won't change. Wouldn't be shocked though the next contract DTV doesn't offer as much now that owned by ATT so that may be good news. I hope you are right! I wish the NFL would just do what MLB does. MLB's system is so much better for out of market games.
Yav Posted September 13, 2020 Posted September 13, 2020 And I got transferred yet again and now I'm being told I only have chat support.
Kthom Posted September 13, 2020 Posted September 13, 2020 1 hour ago, RyanC883 said: Anyone else use this and having issues today? Went to login (it's supposed to be on auto renew) and was told I do not have an account. I've been using it since 2014. Called DirectTV, it tells you they are busy and to call back later, then hangs up on you. 1. Any advice. 2. Direct TV is the worst. I am having the same issue. Been on hold with them for 2 hours. 1
PirateHookerMD Posted September 13, 2020 Posted September 13, 2020 I have had this for the last 4-5 seasons. It always works better with better quality through an Apple TV, game console, etc rather than a computer browser 1
RyanC883 Posted September 13, 2020 Author Posted September 13, 2020 10 minutes ago, Kthom said: I am having the same issue. Been on hold with them for 2 hours. good to know. My hold time is at 1 hr 7 minutes. For anyone interested, the number for the streaming customer service is: 888-778-8806. Called another number first, then was told to call this number.
RyanC883 Posted September 13, 2020 Author Posted September 13, 2020 ok, so i finally got through, 1 hr 40 minutes on hold. I click "select package" which before took me to an eligibility page, this time, it took me to a package selection page. Very odd.
Yav Posted September 13, 2020 Posted September 13, 2020 I got transferred yet again and then was told a supervisor will be calling me back. I'm going to call tomorrow demand my money back and then I'm calling over to AT&T TV and demand a refund or extra service for free for the rest of the year for what they put me through. I'll find a way to watch the games here in AZ.
White Linen Posted September 13, 2020 Posted September 13, 2020 2 hours ago, RyanC883 said: Anyone else use this and having issues today? Went to login (it's supposed to be on auto renew) and was told I do not have an account. I've been using it since 2014. Called DirectTV, it tells you they are busy and to call back later, then hangs up on you. 1. Any advice. 2. Direct TV is the worst. No AT&T is and has ruined Directv.
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