LabattBlue Posted April 7, 2005 Posted April 7, 2005 While I sit here and go through an endless loop of automated phone menus, I thought I would vent a little. Here is my most recent attempt to speak with an actual person...I play dumb and not press any keys in hopes of getting an operator. The result of this....disconnected. Does good customer service exist anywhere in this country? If so, let me know, because they are one of the remaining few companies who deserve some business!
Dan III Posted April 7, 2005 Posted April 7, 2005 While I sit here and go through an endless loop of automated phone menus, I thought I would vent a little. Here is my most recent attempt to speak with an actual person...I play dumb and not press any keys in hopes of getting an operator. The result of this....disconnected. Does good customer service exist anywhere in this country? If so, let me know, because they are one of the remaining few companies who deserve some business! 298752[/snapback] Try pressing 0
LabattBlue Posted April 7, 2005 Author Posted April 7, 2005 Try pressing 0 298754[/snapback] Disconnected!
Alaska Darin Posted April 7, 2005 Posted April 7, 2005 Disconnected! 298755[/snapback] What company are you calling, so I know not to buy or use any of their crap.
taterhill Posted April 7, 2005 Posted April 7, 2005 While I sit here and go through an endless loop of automated phone menus, I thought I would vent a little. Here is my most recent attempt to speak with an actual person...I play dumb and not press any keys in hopes of getting an operator. The result of this....disconnected. Does good customer service exist anywhere in this country? If so, let me know, because they are one of the remaining few companies who deserve some business! 298752[/snapback] keep calling as they will have to pay for every 1800 call that you make to them...
LabattBlue Posted April 7, 2005 Author Posted April 7, 2005 What company are you calling, so I know not to buy or use any of their crap. 298759[/snapback] Dental Insurance(GHI)! Surprise, surprise...they change everyones member #, then when you try to straighten them out.....<click>.
Dan III Posted April 7, 2005 Posted April 7, 2005 What company are you calling, so I know not to buy or use any of their crap. 298759[/snapback] That is cold.. but friggin funny..
Beerball Posted April 7, 2005 Posted April 7, 2005 Dental Insurance(GHI)! Surprise, surprise...they change everyones member #, then when you try to straighten them out.....<click>. 298768[/snapback] Are you pressing the keys on the phone in a gentle manner or are you stabbing them? Remember, phones have feelings too. Try *0 or #0 If that doesn't work use 382-5968...you won't get anywhere, but you may feel better knowing that you told them to fark off
LabattBlue Posted April 7, 2005 Author Posted April 7, 2005 Finally got through. They shutdown their entire operation for lunch. This is my automated menu for you GHI.... Press 1 If your customer service sucks Press 2 If your company doesn't give a rats ass about me Press 3 If you are laughing all the way to the bank Press 4 If it's all of the above!
LabattBlue Posted April 7, 2005 Author Posted April 7, 2005 I wish the party line would come back. 298792[/snapback] Only us old timers would know what it was like to have a party line!
stuckincincy Posted April 7, 2005 Posted April 7, 2005 Only us old timers would know what it was like to have a party line! 298801[/snapback] I wouldn't mind the return of dollar-a-minute long distance either, so we'd stop pestering the daylights out of each other.
mcjeff215 Posted April 7, 2005 Posted April 7, 2005 Ok... if it's one of those "say your question at the tone" lines, just say jibberish. they'll route you to an operator (don't want to put those that can't talk right at a disadvantage). I do that every time I call Apple about anything... "State the name of your computer please?" "Taco fish mart horse drawn swiss cheese road trip." "I'm sorry, I didn't understand, please try that again." "Balls hat Wichita underground police crab leg party." "Please hold while I transfer you to an operator..." The best part is watching my coworkers look at me strange when I rattle off a line like that.
bartshan-83 Posted April 7, 2005 Posted April 7, 2005 Ok... if it's one of those "say your question at the tone" lines, just say jibberish. they'll route you to an operator (don't want to put those that can't talk right at a disadvantage). I do that every time I call Apple about anything... "State the name of your computer please?" "Taco fish mart horse drawn swiss cheese road trip." "I'm sorry, I didn't understand, please try that again." "Balls hat Wichita underground police crab leg party." "Please hold while I transfer you to an operator..." The best part is watching my coworkers look at me strange when I rattle off a line like that. 298817[/snapback] that got me...
Just Jack Posted April 7, 2005 Posted April 7, 2005 Ok... if it's one of those "say your question at the tone" lines, just say jibberish. they'll route you to an operator (don't want to put those that can't talk right at a disadvantage). I do that every time I call Apple about anything... "State the name of your computer please?" "Taco fish mart horse drawn swiss cheese road trip." "I'm sorry, I didn't understand, please try that again." "Balls hat Wichita underground police crab leg party." "Please hold while I transfer you to an operator..." The best part is watching my coworkers look at me strange when I rattle off a line like that. 298817[/snapback] One company I call from time to time is like that. No press this button for this option, it's all voice recongnition. So I usally just babble something to get connect to an operator.
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