Sunday Ticket update

[nucci]

https://profootballtalk.nbcsports.com/2019/08/28/roger-goodell-nfl-expects-to-continue-to-partner-with-att-directv/

 

 

Edited August 29, 2019 by nucci

[Taro T]

28 minutes ago, Bills2ref said:

Are you local Buffalo area? Last time I called they didn’t have the local channel connector. I’ll have to call back and have them send me one. 

 

Ra-cha-cha.

[Mike in Horseheads]

41 minutes ago, Bills2ref said:

Are you local Buffalo area? Last time I called they didn’t have the local channel connector. I’ll have to call back and have them send me one. 

That was a POS down here in Horseheads. It got me PBS lol

[Ned Flanders]

1 hour ago, nucci said:

https://profootballtalk.nbcsports.com/2019/08/28/roger-goodell-nfl-expects-to-continue-to-partner-with-att-directv/

Here is the key: 

"The NFL would be walking away from $3 billion if it ends the $1.5-billion-per-year DirecTV Sunday Ticket deal early, and Goodell’s emphasis on the satellite rights for the out-of-market package means that the league could try to keep the satellite deal in place and sell the Internet streaming rights separately. That would expand the availability of the premium package while also maintaining the significant revenue stream that comes from DirecTV."

 

So...if next season the games are streamed by one or more outlets, and DirecTV still has the satellite rights, I would imagine fans would see some real competition here and prices would be affected, in the fans' favor, accordingly.  I like the move by the NFL here...they get their $3B regardless from AT&T and they could sell the streaming rights to Google, Amazon or whoever...this could be the death-nail for DTV, however.

[zow2]

Finally made the call.  It was painful this year.  First call was to the regular customer service office.  The lady was nice, but said the full Sunday Ticket price of $293.94 was due and my $50 monthly discount that just expired on August 23rd cannot be reinstated.   She was of zero help and wouldn't transfer me to anyone stating that her department has access to any discounts and their aren't any at this time.   I politely ended the call and promptly dialed again.  Got another unhelpful lady who the best she could offer my 20 year loyalty was $5/off per month for 12 months.  I politely ended that call and dialed again.  Finally I got a guy on the line and told him the same thing...that I could not afford the bill and would like to discuss cancelling.  Instead of dancing around with me, he gave me the phone number to customer retention which was a big help, because the other ladies acted as if such a department did not exist.

 

When i called retention a nice guy answered and listened to my situation.  I did not beat around the bush but I was very polite.  After listening, the guy said he could offer me 2019 Sunday Ticket at NO cost but the only other discounts available at this time was $5/off per month for a year.   He said to check back in a couple weeks as more account discounts may be available.  After questioning it for a minute or two I  took his offer for Free ST and the extra $5 off.   Of course I'll call back in a couple weeks.  I'm thankful for the free ticket, but reality is my bill will be $45 higher/per month indefinitely.  For those of you that got Free ST AND a huge monthly credit, props to you.  

[Helpmenow]

All the bars will be empty with directv

[Pine Barrens Mafia]

Just now, Helpmenow said:

All the bars will be empty with directv

 

Too bad.

 

It's 2019.

 

[Steptide]

Got $12.25 off Sunday ticket every month. Boo

[Helpmenow]

Channel four still does not have their signal. Ready to bail on directv

[jayg]

1 hour ago, zow2 said:

Instead of dancing around with me, he gave me the phone number to customer retention which was a big help,

 

Could you post that number? Please. I've been a customer for 22 years and have never called but getting fed up with the high bill. Thank you.

[bilzfancy]

7 minutes ago, jayg said:

 

Could you post that number? Please. I've been a customer for 22 years and have never called but getting fed up with the high bill. Thank you.

When I got my bill for September, with ST it was $232, I called, explained my wife and I are retired, fixed incomes and had to cancel because there are plenty of options out there much cheaper, long story short, my bill is now $100 and have ST

[Nervous Guy]

9 minutes ago, jayg said:

 

Could you post that number? Please. I've been a customer for 22 years and have never called but getting fed up with the high bill. Thank you.

At the main prompt...just say "cancel" and you will be sent right to retention/loyalty....you don't have to threaten to cancel but this action will take you right to where you want to be.

[bilzfancy]

Just now, Nervous Guy said:

At the main prompt...just say "cancel" and you will be sent right to retention/loyalty....you don't have to threaten to cancel but this action will take you right to where you want to be.

Exactly, it's what I did

[Nervous Guy]

Just now, bilzfancy said:

Exactly, it's what I did

I'll be doing that when my credits expire on 9/7....

[jayg]

8 minutes ago, Nervous Guy said:

20 minutes ago, jayg said:

Could you post that number? Please. I've been a customer for 22 years and have never called but getting fed up with the high bill. Thank you.

 

Thank you!

[zow2]

1 hour ago, jayg said:

 

Could you post that number? Please. I've been a customer for 22 years and have never called but getting fed up with the high bill. Thank you.

 

You bet. I wrote it down in blood for future reference.

 

 1-877-999-1083

[PetermansRedemption]

8 hours ago, Ned Flanders said:

Here is the key: 

"The NFL would be walking away from $3 billion if it ends the $1.5-billion-per-year DirecTV Sunday Ticket deal early, and Goodell’s emphasis on the satellite rights for the out-of-market package means that the league could try to keep the satellite deal in place and sell the Internet streaming rights separately. That would expand the availability of the premium package while also maintaining the significant revenue stream that comes from DirecTV."

 

So...if next season the games are streamed by one or more outlets, and DirecTV still has the satellite rights, I would imagine fans would see some real competition here and prices would be affected, in the fans' favor, accordingly.  I like the move by the NFL here...they get their $3B regardless from AT&T and they could sell the streaming rights to Google, Amazon or whoever...this could be the death-nail for DTV, however.

I actually feel it will be Directv who pulls the plug on the TV deal before the NFL does. That’s a massive sum that Directv pays out and they are hemorrhaging subscribers. 

[Big Turk]

3 hours ago, zow2 said:

Finally made the call.  It was painful this year.  First call was to the regular customer service office.  The lady was nice, but said the full Sunday Ticket price of $293.94 was due and my $50 monthly discount that just expired on August 23rd cannot be reinstated.   She was of zero help and wouldn't transfer me to anyone stating that her department has access to any discounts and their aren't any at this time.   I politely ended the call and promptly dialed again.  Got another unhelpful lady who the best she could offer my 20 year loyalty was $5/off per month for 12 months.  I politely ended that call and dialed again.  Finally I got a guy on the line and told him the same thing...that I could not afford the bill and would like to discuss cancelling.  Instead of dancing around with me, he gave me the phone number to customer retention which was a big help, because the other ladies acted as if such a department did not exist.

 

When i called retention a nice guy answered and listened to my situation.  I did not beat around the bush but I was very polite.  After listening, the guy said he could offer me 2019 Sunday Ticket at NO cost but the only other discounts available at this time was $5/off per month for a year.   He said to check back in a couple weeks as more account discounts may be available.  After questioning it for a minute or two I  took his offer for Free ST and the extra $5 off.   Of course I'll call back in a couple weeks.  I'm thankful for the free ticket, but reality is my bill will be $45 higher/per month indefinitely.  For those of you that got Free ST AND a huge monthly credit, props to you.  

I cut the cord over a year ago and wonder why i didnt do it sooner. IPTV for under $15 a month that includes 2 streams at the same time, literally every sporting event and all PPV's, thousands of movies and series and about 6K TV Channels makes any other option a veey poor one...

Edited August 29, 2019 by matter2003

[Taro T]

On 08/28/2019 at 10:29 AM, Taro T said:

Started out with "cancel account" and after about 5 minutes of being on hold ended up with a very nice customer retention / loyalty rep. 

 

Told her I'd like to discuss the loss of CBS & CW and also getting a discount on ST.

 

Will be getting a "local channel connector" (aka an antenna) for free with a $10 discount for the month of the channels missing.  And will get $40 / month off for a year to (more than) cover the $290 for the ticket.  Asked if Max could get thrown in for free and paid for that but got 6 months of discounts to almost exactly even that cost out.

 

Easiest & quickest (at least in the top 3) call I've had with them in the 15 or so years of making that call.  Probably could have haggled for more, but the aggravation wouldn't have been worth the added discount.

 

Update: today I paid the price for having an easy experience with customer service yesterday.

 

The LCC (over the air antenna) arrived today.  And initially it found about 1/2 the stations that should have been available but all had too low a signal to display the station via DTv.

 

Tried just the antenna alone and got almost every OTA channel available.  Retried it through DTv and after several tries ended up with 2-4 copies of the same stations that wouldn't show.  "Cleared" the OTA channels and then retried to upload them and 0 of the channels even show up in the lineup.

 

That took about 3 hours to finally give up and call DTv.  Tried to get tech service here in the US but called too late apparently and spoke to a woman from central Asia who was of little help.  (primarily because 1 of the 3 OTA stations I haven't received for 2 months is back and she couldn't/ wouldn't believe all 3 weren't back so I shouldn't need / want the LCC anyway).  45 minutes later, I might get a replacement LCC.

[PetermansRedemption]

Just in case anyone hasn’t noticed, the blackout is over. All your local Nexstar stations are back on DirecTV.