\GoBillsInDallas/ Posted January 4, 2019 Share Posted January 4, 2019 http://www.nytimes.com/2019/01/03/obituaries/herb-kelleher-whose-southwest-airlines-reshaped-the-industry-dies-at-87.html http://www.dallasnews.com/business/southwest-airlines/2019/01/03/southwest-airlines-legendary-co-founder-herb-kelleher-dies-87 "Employees first, customers second, shareholders third. If the employees serve the customer well, the customer comes back, and that makes the shareholders happy. It’s simple, it’s not a conflict, it’s a chain. If you treated the employees well, if you cared for them, if you value them as people, if you gave them psychic satisfaction in their jobs, they would really do a great job for the customers and the customers would come back, which would be good for the shareholders. Most companies didn’t operate that way. So we turned the pyramid upside down, in effect, and said the employees come first and they always have. Not just in our minds but in our hearts as well." What a "radical". 3 Link to comment Share on other sites More sharing options...
sherpa Posted January 4, 2019 Share Posted January 4, 2019 A true legend in the industry and a great guy. Link to comment Share on other sites More sharing options...
Doc Posted January 4, 2019 Share Posted January 4, 2019 RIP. I have used Southwest a lot more than any other airline the past 20 years or so. Link to comment Share on other sites More sharing options...
Ridgewaycynic2013 Posted January 4, 2019 Share Posted January 4, 2019 (edited) So, he probably wouldn’t have ‘fit in’ at UAL? UAL: Dragging you off to new heights. Edited January 4, 2019 by Ridgewaycynic2013 Link to comment Share on other sites More sharing options...
CowgirlsFan Posted January 4, 2019 Share Posted January 4, 2019 RIP My condolences to his family and his friends. Link to comment Share on other sites More sharing options...
Saxum Posted January 5, 2019 Share Posted January 5, 2019 It is NOT customers first if the credits expire so quickly. It is accountants first. Last time I flew on them I was asked my FF# and I said "Why bother since credits likely expire before plane lands?" Link to comment Share on other sites More sharing options...
Doc Posted January 5, 2019 Share Posted January 5, 2019 Credits expire a year after booking flights. Unless you're talking about something else. Link to comment Share on other sites More sharing options...
Marv's Neighbor Posted January 5, 2019 Share Posted January 5, 2019 Their expansion in the early 80's kept the Boeing factory open, for 737's. Link to comment Share on other sites More sharing options...
BuffaloBill Posted January 6, 2019 Share Posted January 6, 2019 A legend, may he R.I.P. Link to comment Share on other sites More sharing options...
Saxum Posted January 7, 2019 Share Posted January 7, 2019 On 1/5/2019 at 11:20 AM, Doc said: Credits expire a year after booking flights. Unless you're talking about something else. Yes. That is certainly not to customer's advantage. Link to comment Share on other sites More sharing options...
Just Jack Posted January 7, 2019 Share Posted January 7, 2019 On 1/5/2019 at 11:02 AM, Limeaid said: It is NOT customers first if the credits expire so quickly. It is accountants first. Last time I flew on them I was asked my FF# and I said "Why bother since credits likely expire before plane lands?" A lot of companies credits expire after a year if you do not have any activity. So it’s not unusual. Link to comment Share on other sites More sharing options...
\GoBillsInDallas/ Posted January 7, 2019 Author Share Posted January 7, 2019 (edited) Edited January 7, 2019 by \GoBillsInDallas/ Link to comment Share on other sites More sharing options...
Marv's Neighbor Posted January 7, 2019 Share Posted January 7, 2019 52 minutes ago, \GoBillsInDallas/ said: He won, and didn't even put his cigarette down! I remember going to a Knicks/Bullets game in the 70's. Phil Jackson was in the tunnel, leaning against the wall, signing autographs, while holding a cigarette. That was the mid-late 70's. Can't remember if they even had health warnings on the packs then? Link to comment Share on other sites More sharing options...
Recommended Posts