So, your United flight is overbooked?

[boyst]

strange how some of y'all think the guy was in the right. he was asked to get off the plane, that sucks. when the 5-0 shows up that's when it's serious and you just need to do what you're told. he is an idiot.

 

United has everything coming to them that they deserve. And if I'm getting kicked off for sure, you can be sure I'll make a stink so that this gets blown up and I get even more out of it.

that's the only point of this. but this guy acting like a little brat is too much.

 

i'd raise a fuss about this. i wouldn't seek to have TSA and the feds involved. that's going to just be too much and the only good thing now is that his case is high enough profile that he might get a slap on the wrist.

[Augie]

The OPPOSITE of getting bumped up to First Class! Oops!

[ExiledInIllinois]

This actually made the national news down here in New Zealand. Way to go, United Airlines!

 

I haven't watched the video, but I can't believe some of you guys are sticking up for the airline.

What kind of bizzaro world are you living in?

 

This guy paid for his flight. Received a boarding pass. Entered the plane and sat down in his assigned seat.

Case closed.

Yep. Exactly my sentiment.

 

Not like they have computers or anything. Nice planning United. "Like, oops we gotta get these workers to Louisville stat... Let's just kick somebody literall off the plane while they are seated."

 

I didn't verify it... Was it United Express? Sub-contractor.

strange how some of y'all think the guy was in the right. he was asked to get off the plane, that sucks. when the 5-0 shows up that's when it's serious and you just need to do what you're told. he is an idiot.

 

that's the only point of this. but this guy acting like a little brat is too much.

 

i'd raise a fuss about this. i wouldn't seek to have TSA and the feds involved. that's going to just be too much and the only good thing now is that his case is high enough profile that he might get a slap on the wrist.

Why was he a brat. They sat him. He's a paying customer that was sat. They have computers, they can plan.

 

I'd agree with you, yeah, fall on sword if he never boarded.

 

If he doesn't put up a fuss... It just keeps on happening. At least we all now know about this. What was the emergency in Louisville, why did staff have to be there. Were they carrying a heart and lung for transplant?

The possibility of getting bumped or delayed is part of air travel. It sucks, and the airlines should compensate, but this whole "he had a paid ticket" is a pointless argument. Instead of being a man and handling it like an adult he acted like a 5 year old child.

 

A lot of people are saying they'll never fly United again after this. Personally, if this was my doctor, I'd be canceling my appointments.

Yes. True. But at least it causes a dialog.

[sherpa]

Like the Coast Guard, but they ARE not on an emergency run. Which leads me to: what was the "emergency" that the staff had to be in Louisville for and on THAT plane.

 

It was the last flight to Louisville that night.

If the airline needed to get a flight crew to Louisville to operate a morning flight the next day, that flight would have cancelled unless they got there and got to their hotel.

That situation happens, and when it does, revenue passengers get displaced.

Regarding having a boarding pass and a seat, there are scores of situations that effect this type of thing, like someone getting hung up at security, or a late connection that looks like it isn't going to work and suddenly does, presenting the agent with any number of passengers that were not expected.

Its a lot more complicated than it looks, but they could have solved the whole thing by offering more money with a hotel voucher and a guarantee next day.

Edited April 10, 2017 by sherpa

[Saxum]

 

Its a lot more complicated than it looks, but they could have solved the whole thing by offering more money with a hotel voucher and a guarantee next day.

 

They did. They raised cash to $800 and included hotel + next day guarantee. No one bit.

 

I was once on flight from Toronto to Ottawa for work and it was over booked.

I took offer of cash (literally cash, not a check), airport meal voucher and guarantee of next flight.

Next flight was overbooked and again I took offer.

Next flight was overbooked and agent called me up; asked me if I was willing to wait again and said they would up payment so I took offer.

Next flight (last flight) was not full and actually had no one sitting next to me.

Get to airport and went to collect bag - bag got missed and I explained it had all of my work clothes and was given cash pay for a new set of clothes.

Get to hotel and asked about stores open and was told there was nothing open at that time of night.

In AM went downstairs and asked closest place to buy clothes (I actually had hand washed by travel clothes but not something I'd normally wear to work) and was told that bag arrived that night. Evidently it had been opened by security and not put bag back on plane on time so it was sent in first AM flight and delivered to my hotel.

 

So I got paid for overbooking three times, three meal tickets and then was given additional funds for missing bag. My bar bill for the trip was paid for and more.

[mead107]

My nieces husband flys over a million miles a year. JFK canceled lots of flights last week. They told him he could not get a flight to Florida till Monday. They went back home for the night and next morning He went back to the airport. Talked to a manager and she got

Him on the next flight Saturday morning.

[ExiledInIllinois]

It was the last flight to Louisville that night.

If the airline needed to get a flight crew to Louisville to operate a morning flight the next day, that flight would have cancelled unless they got there and got to their hotel.

That situation happens, and when it does, revenue passengers get displaced.

Regarding having a boarding pass and a seat, there are scores of situations that effect this type of thing, like someone getting hung up at security, or a late connection that looks like it isn't going to work and suddenly does, presenting the agent with any number of passengers that were not expected.

Its a lot more complicated than it looks, but they could have solved the whole thing by offering more money with a hotel voucher and a guarantee next day.

Yeah... Probably chump change, something more important to do, more money made elsewhere. Time is money.

 

Throw 5 grand around... I bet some one bites.

 

How much is a cancelled flight worth?

 

It was Sunday... People gotta be at work on Monday. Throw a helluva lot more cash around for their mistake.

[JohnC]

strange how some of y'all think the guy was in the right. he was asked to get off the plane, that sucks. when the 5-0 shows up that's when it's serious and you just need to do what you're told. he is an idiot.

 

that's the only point of this. but this guy acting like a little brat is too much.

 

i'd raise a fuss about this. i wouldn't seek to have TSA and the feds involved. that's going to just be too much and the only good thing now is that his case is high enough profile that he might get a slap on the wrist.

You bring up another interesting issue. Assuming it was TSA people when they entered the plane and told the individual that he had to leave that is where his resistance should have ended. Refusing to accept their orders and resisting to the point where he had to be dragged out of the plane is a criminal violation. The TSA authorities weren't being unreasonable. They took the only action that they could have taken because this fool wouldn't comply with their lawful orders.

 

There comes a point whenever there is a dispute on any issue like this that someone in authority has to make a determination. Whether one agrees with the determination or not the person in authority has the final say. That is not to say that the aggrieved party doesn't have the ability after complying with the order to challenge the issue. But at the point of dispute the authorities have to have the authority to render a decision.

 

From a legal standpoint this bratty doctor broke the law when he refused to comply with the orders of the security staff.

[boyst]

You bring up another interesting issue. Assuming it was TSA people when they entered the plane and told the individual that he had to leave that is where his resistance should have ended. Refusing to accept their orders and resisting to the point where he had to be dragged out of the plane is a criminal violation. The TSA authorities weren't being unreasonable. They took the only action that they could have taken because this fool wouldn't comply with their lawful orders.

 

There comes a point whenever there is a dispute on any issue like this that someone in authority has to make a determination. Whether one agrees with the determination or not the person in authority has the final say. That is not to say that the aggrieved party doesn't have the ability after complying with the order to challenge the issue. But at the point of dispute the authorities have to have the authority to render a decision.

 

From a legal standpoint this bratty doctor broke the law when he refused to comply with the orders of the security staff.

I would bet it was TSA or police

[ExiledInIllinois]

Chicago to Louisville is only a 5 hour ride... Get a limo for the crew. They can sleep on the ride.

[KD in CA]

They did. They raised cash to $800 and included hotel + next day guarantee. No one bit.

Then you offer $1200 + hotel, and so on. Supply and demand always works.

[ExiledInIllinois]

Two hours delayed... 3 hours left in a overland drive... 1 hour in air. Yeah, he was being bratty, had patients to see on Monday. United didn't want to cancel a plane the next day. $$$ brats all around. God forbid a business like an airline or doctor cancel flights, appointments.

 

"When the voluntary offer failed, four passengers evidently were chosen at random to be involuntarily bumped. This happened after the plane had been loaded, which is certainly an unusual wrinkle in the annals of passenger treatment. One couple went quietly, but another passenger objected. Before being dragged off the plane, he reportedly identified himself as a doctor with patients to see on Monday. When he refused to go, the ground staff summoned police, who physically manhandled him out of his seat and dragged him, bloodied, down the aisle as several other passengers documented the event on their smartphones. The plane was delayed by two hours."

Then you offer $1200 + hotel, and so on. Supply and demand always works.

Capped @ $1,300.00. (other TIL thread) Betcha said doctor makes more... Yet still had to pay staff.

 

LATimes:

 

"To begin with, the law allows air carriers to overbook flights that is, sell more tickets than they have seats for. Thats plainly a situation that benefits the airlines almost exclusively, because it tends to ensure that every seat will be filled even at the cost of leaving some passengers behind. How many businesses do you know of that can sell you a good or service, accept payment, and then withdraw that good or service unilaterally for their own purposes much less by force?"

[ExiledInIllinois]

 

 

Here's the article. I think pretty decent:

 

https://news.google.com/news/amp?caurl=http%3A%2F%2Fmpproject.org%2Fc%2Fwww.latimes.com%2Fbusiness%2Fhiltzik%2Fla-fi-hiltzik-united-video-20170410-story%2Camp.html#pt0-647073

 

What KD was saying.

 

"...The solution to the conflict between an airlines desire to fill every seat and passengers need to get where theyre going on time is blindingly obvious: let the market work. The Louisville doctors need to get home was clearly worth more to him than $800. But so was Uniteds need to get a crew from Chicago to Louisville. The airline decided to cheap out by not offering passengers payment that would be enough to free up more seats. Instead of paying the true value of moving its crew, it decided to impose that cost on one unfortunate passenger..."

 

 

Now... To all the Orwellians calling the doctor bratty. Say Doc falls on sword, takes the chump change, how are things ever going to change for air travellers?

 

Zing! ROTFLMAO:

 

 

"...Then, as though to prove beyond doubt that it considered its passengers the expendable players in this drama, it summoned the Chicago police to do its dirty work. Somethings wrong with the intellects running United Airlines, and if theres any justice in the world, now theyll really pay."

[B-Man]

[Cripple Creek]

That a'int no doctor.

[DC Tom]

This actually made the national news down here in New Zealand. Way to go, United Airlines!

 

I haven't watched the video, but I can't believe some of you guys are sticking up for the airline.

What kind of bizzaro world are you living in?

 

This guy paid for his flight. Received a boarding pass. Entered the plane and sat down in his assigned seat.

Case closed.

 

It's a ****ty business practice.

 

It's also not defending United to have no sympathy for the guy who ignores orders from the flight crew, and picks a fight with the fight crew and law enforcement, then still pretends he has an inalienable right to be on the plane after he's demonstrated he's a security problem.

How many businesses do you know of that can sell you a good or service, accept payment, and then withdraw that good or service unilaterally for their own purposes much less by force?"

 

Let's start with insurance. Banking. Real estate. Anything having to do with technology. Entertainment. Fast food. Actually, I'm having a hard time thinking of a business that can't...

[Augie]

The fine print can suck. The execution was even worse!

[ExiledInIllinois]

 

It's a ****ty business practice.

 

It's also not defending United to have no sympathy for the guy who ignores orders from the flight crew, and picks a fight with the fight crew and law enforcement, then still pretends he has an inalienable right to be on the plane after he's demonstrated he's a security problem.

 

 

Let's start with insurance. Banking. Real estate. Anything having to do with technology. Entertainment. Fast food. Actually, I'm having a hard time thinking of a business that can't...

Agree. But glad HE did it. Of course it was stupid. Gets people talking.

 

Specific examples please. I know I can (and could) count on you! :-)

[ExiledInIllinois]

Everybody wants to be an individual until it is time to put on big boy pants and be a good collectively thinking socialist.

 

What is it? Airline losing money, doc losing money. The crew phucked up, they were late, plane seated, nobody bit. Now, company man-up stick them in limo and drive the 5 hours to Louisville. Still making money. Win-win, except they go cheap, play zero-sum.

 

The plane was dalayed 2 hours. 1-2 hours in air, another for time change (is Louisville EDT?) That's 3-5 hours door to door.

 

Sometimes you need idiots like the doc to start crap... He was mad as hell, and girly, and made a stand. He wanted to get home and the chump change they offered was probably not enough.

 

We all know what the rules are: think collectively and fall on the sword for others. The Doc was more important than the group? He got bumped by crew that effed up, was late, and was mad for losing and forced to take a hit. Now pay up and think of the group? Rules are rules.

[row_33]

Seems 98 percent of people inconvenienced claim they are a doctor, these poor folk always getting the short end of the stick or its a handy thing to say to try to weasel out of reality.