bills_fan_in_raleigh Posted July 1, 2015 Posted July 1, 2015 Called. Got transferred to retention. I just basically told them my bill was too high. I also told them that I have Bills season tickets (which I do) and that I could go to 8 games a year. 2 others are on national TV. And now there is one internet only game. That only leaves 5 games. She gave me the Season Ticket Max for free. She then offered the $10 off for 12 months as an HD credit. She offered the $5 off for six months as paperless bill credit (which I already have). I then honestly just said that I saw some other people that got $20 off for 12 months and asked her if she could do that. She told me it wouldn't let her do that, so she would just give me an additional $120 instant credit right now if I wanted. Ummmmmmm.........yeah, gimmie that! Very nice phone call. My bill this month was $1.81. I'm very happy today. She actually told me to call back and ask for more discounts when these ran out! Nice JOB!!! Sounds like my deal last year from a guy who was a Falcons fan and than my instant credit to cover NHL center ice :-)
Lv-Bills Posted July 1, 2015 Posted July 1, 2015 (edited) Nice JOB!!! Sounds like my deal last year from a guy who was a Falcons fan and than my instant credit to cover NHL center ice :-) The weird thing for me though is that I've never had anywhere near the success of getting the NHL package discounted like I can get for the Sunday Ticket. Ever. Mystery. Edited July 2, 2015 by Lv-Bills
eball Posted July 1, 2015 Posted July 1, 2015 I just called -- took it kind of easy on them and asked if any discounts are available; didn't threaten to cancel or anything. Wound up with about $230 in discounts. Might call back later and go to customer retention, but even if I don't this isn't too bad. Turns out I got a better deal than I thought. Just logged into the account to verify the credits and in total they're crediting me $343.50. It's hilarious how they did it -- $10/mo for 6 months off ST price, $10/mo for 12 mos. for being a loyal customer, $2.50/mo. for 3 mos. off the HD service, $5/mo. for 6 mos. off sports package, and then $7/mo. for 6 mos. off the three movie packages. So I did basically get ST Max for free.
Mike in Horseheads Posted July 2, 2015 Posted July 2, 2015 The weird thing for me though is that I've never had anywhere near the success of getting the NHL package discounted. Ever. Mystery. I've tried a few times to get the rest of the baseball season for free and got no where. Said they couldn't touch that one. Maybe the same as hockey.
msw2112 Posted July 2, 2015 Posted July 2, 2015 (edited) I finally broke down and made the call yesterday. Started with the online chat as many recommended here. Was offered $10 off for 6 months. Declined and got the code and was told to call regular customer service and they would see the code on my account and transfer me to special unit who finds the "great deals on Sunday Ticket." Called and rep said that unit did not exist, jerked around for the better part of a half hour, offered me the same $10 for 6 months. Asked to be transferred to Retention and she said that her offer was best available, so Retention unnecessary. I told her to please transfer me anyway and she did. Talked with Retention guy for a while and got FREE basic ticket with $102 to upgrade to Max in exchange for 1 year commitment. Also decided to upgrade to Genie for free with 2 year commitment. DTV has an 8 year contract with the NFL, so I know I will be with them anyway. Surprisingly, no other discounts or credits, but he said to call back in October when the last of my existing ones expire. He did offer free MLB Package, but I declined, as I only watch MLB during playoffs and wanted to save my "credits" for other discounts. I tried for NHL instead, but no offers available. Overall, I was very pleased. I spent the better part of 90 minutes on it, and had I not been on vacation, I definitely would not have had this kind of time. My best advice to the board, based on my experience: don't waste your time with the online chat and customer service, go straight to Retention. It would have cut my time investment in half. Side note, I'll be in Buf the first week of November and I recently picked up lower bowl seats on StubHub for the Miami game. Can't wait! Sabres have a home game the day before too! Edited July 2, 2015 by msw2112
shrader Posted July 2, 2015 Posted July 2, 2015 I've tried a few times to get the rest of the baseball season for free and got no where. Said they couldn't touch that one. Maybe the same as hockey. It sounds like it comes down to having an exclusive deal with one but not the others.
Gordio Posted July 2, 2015 Posted July 2, 2015 I've tried a few times to get the rest of the baseball season for free and got no where. Said they couldn't touch that one. Maybe the same as hockey. I got the baseball season free 2 years ago. Loved it. But they wouldn't give it to me for any discount last year. After today I am off until the end of July so I will be calling next week for sure. These sound like some very good deals that people have gotten.
blzrul Posted July 2, 2015 Posted July 2, 2015 It sounds like it comes down to having an exclusive deal with one but not the others. The agent was running through disclaimers about programming availability and I told her I knew they'd renewed ST for 10 years within the last year or so. She said "We will NEVER give up Sunday Ticket", LOL.
Donszar Posted July 3, 2015 Posted July 3, 2015 Made my call today to upgrade to Genie and lower ST cost. First young lady was friendly but could only give me $9 for 6 months off ST. Told me Genie would be $299 plus install and $23 monthly. She transferred me to retention. Second young lady gave me ST for free for being loyal customer since 2003. Then gave me free Genie + 3 genie minis and free install. HD is free for 12 months, DVD and whole home are $13/month with 24 month commitment. She also gave me $5/ month off 'just because' for 6 months. Took me @45 minutes of pleasant conversation with 2 lovely sounding young ladies. I'm calling it a good day, with savings of @$700 + free install and 3 free genie minis.
Saratoga Leo Posted July 7, 2015 Posted July 7, 2015 You guys are the BEST.. I have had Direct TV for 2 years and my initial contract is up the end of this month. I went on chat and said "My contract is up. I would like the best deal you have right now" After a couple minutes of small talk I was given an 800 number with a pin for retention. After about 5 minutes of small talk he offered me $30 off per month for 12 months. I thanked him, told him how much I appreciated what he did for me and said can you do anything with Sunday Ticket. He checked and gave it to me for free. So over the next year I get $360 off my bill plus Sunday ticket at no cost. Also my contract expires next July again. Life is good.
ksm27 Posted July 7, 2015 Posted July 7, 2015 Does anyone know if there will be a digital/streaming ONLY option this year (i.e., not requiring a dish)?
shrader Posted July 7, 2015 Posted July 7, 2015 The agent was running through disclaimers about programming availability and I told her I knew they'd renewed ST for 10 years within the last year or so. She said "We will NEVER give up Sunday Ticket", LOL. I actually had to correct the agent I dealt with when I signed up. He told me that with the ticket you get every single NFL game. I quickly butted in and said "except one". He had no idea and I'm sure that most don't either.
YoloinOhio Posted July 7, 2015 Posted July 7, 2015 Unreal. I called and did everything the same as you guys and they actually raised my monthly bill.
eball Posted July 7, 2015 Posted July 7, 2015 Unreal. I called and did everything the same as you guys and they actually raised my monthly bill. Adding all of the adult channels will do that.
YoloinOhio Posted July 7, 2015 Posted July 7, 2015 Adding all of the adult channels will do that. Lol. It turns out my first year promotional package expires next month so my bill is set to go up 32/mo. She said the only way to reduce bill or get better deal is to change my Channel lineup. Asked which channels I watch and said ESPN, discovery, Disney, local channels, etc - she said that she didn't see a channel line up that was cheaper and still had sports channels. I asked about ST and she looked into it, came back, and offered 20 percent off. I basically pay 41.99/mo for 4 mos instead of 6. She did give me 10 off/mo for 12 mos and 5 for 6 Mos but that doesn't come close to covering my increase. Oh and this was my second time calling. The first time I called they only offered me 5/mo for bundling with AT&T, but said I had to call AT&T to get it.
Oberyn Posted July 8, 2015 Posted July 8, 2015 Geez, you all are killing it with these deals. Called today, first lady gave me nothing, asked to be transferred to retention, but was transferred to account services. She offered me $10 off for 6 months. Asked to be transferred to retention and was this time, but the retention lady gave me nothing, even telling me that the $60 off the first lady offered me was in error!!! I'm gonna try again in a few days. I feel like so much of it is who you get and what kind of mood they are in that day.
YoloinOhio Posted July 8, 2015 Posted July 8, 2015 Geez, you all are killing it with these deals. Called today, first lady gave me nothing, asked to be transferred to retention, but was transferred to account services. She offered me $10 off for 6 months. Asked to be transferred to retention and was this time, but the retention lady gave me nothing, even telling me that the $60 off the first lady offered me was in error!!! I'm gonna try again in a few days. I feel like so much of it is who you get and what kind of mood they are in that day. lol I think we got the same girl! At least Im not the only one!
Kelly the Dog Posted July 8, 2015 Posted July 8, 2015 Geez, you all are killing it with these deals. Called today, first lady gave me nothing, asked to be transferred to retention, but was transferred to account services. She offered me $10 off for 6 months. Asked to be transferred to retention and was this time, but the retention lady gave me nothing, even telling me that the $60 off the first lady offered me was in error!!! I'm gonna try again in a few days. I feel like so much of it is who you get and what kind of mood they are in that day. Perhaps don't start out the conversation with, "Okay, bitches, who wants to be the first to drop to their knees and give me everything for free today?!" I kid. I kid.
Oberyn Posted July 8, 2015 Posted July 8, 2015 Ha ha, trust me Kelly, I tried the sweet-talk approach. Same thing I did to get it for free last year and 100 the yr before that. Didn't hit em with the I'm cancelling my service until I got to the last lady and she went backwards from what I had already been offered!!!
Gordio Posted July 10, 2015 Posted July 10, 2015 Unreal. I called and did everything the same as you guys and they actually raised my monthly bill. Called yesterday. First got customer service, she said they couldn't do anything. I then called back & got retention. Guy wasn't willing to budge either. He actually told me we have given it to you for free since 2009, don't you think this year you should pay for it. I then asked what is my buyout for the remainder of my contract. Said your locked into 2017 it is going to be $360. I then said well time warner offered me a $300 credit to switch over(I made that up) so maybe I will cancel. He said, "when do you want me to schedule your cancellation." I said let me think about. Guy was a total dick. I guess I went to the well one too many times. So it will cost me $250 for basic ST. So then I get even more pissed. I call my cheapskate brother in law, who comes over my house every Sunday in the fall eats all my food, drinks all my beer(even when I am not there as I got season tickets & usually go to 5-6 games per year) & ask him there not giving me a deal why don't we go haves on it. Being the kitty that he is he says sounds great but I got to ask my wife. His wife being the total B word that she is said absolutely not. At this point I am just going to probably cancel ST. It will be the first time I dont have it in probably 10 years. I am pretty disgusted.
Recommended Posts