\GoBillsInDallas/ Posted February 18, 2014 Share Posted February 18, 2014 http://www.latimes.com/business/la-fi-lazarus-20140218,0,5011779,full.column#axzz2tfxcIiMk Link to comment Share on other sites More sharing options...
KD in CA Posted February 18, 2014 Share Posted February 18, 2014 I'm thinking this isn't such a good idea in an age where people will shoot Girl Scouts for ringing their doorbell. Also, big difference between showing up at home or work and getting past the front door. Link to comment Share on other sites More sharing options...
Chef Jim Posted February 18, 2014 Share Posted February 18, 2014 I'm thinking this isn't such a good idea in an age where people will shoot Girl Scouts for ringing their doorbell. Also, big difference between showing up at home or work and getting past the front door. And also doing some sort of search. Are people afraid to tell people thanks but no thanks? Link to comment Share on other sites More sharing options...
Koko78 Posted February 19, 2014 Share Posted February 19, 2014 I guess I don't understand the purpose behind the contract language. If it's for debt collection purposes, they still don't get to violate the Fair Debt Collection Practices Act. If it's for any other reason, that's just creepy. Either way, I don't see a court challenge for harassment going well for Capital One, as the contract language is pretty damned unconscionable. Link to comment Share on other sites More sharing options...
Tiberius Posted February 19, 2014 Share Posted February 19, 2014 Maybe they just want to as them, "What's in your wallet" Link to comment Share on other sites More sharing options...
B-Large Posted February 19, 2014 Share Posted February 19, 2014 I just appreciate the addtional layer of customer service. Link to comment Share on other sites More sharing options...
boyst Posted February 24, 2014 Share Posted February 24, 2014 Saw this when I went to pay my bill. I never use the card. I only do when somewhere does not take Discover. We can do better. You may have heard there is language in our customer agreements stating we could potentially make “personal visits” to our customers. As much as we would like to get to know each of our customers better, we don’t visit our customers at their homes or workplaces to discuss their credit card debt—ever. We never will and apologize if we ever made you think we might. And if we need to call you—rest assured—we will never claim to be anyone other than Capital One when we make those phone calls. Finally, we are reviewing our customer agreements to ensure we use language that more clearly represents our intentions. We can do better. Link to comment Share on other sites More sharing options...
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