bobinaz Posted August 3, 2011 Posted August 3, 2011 I just called and said how I heard the price was going up and didn't know if I could afford it, but really wanted to keep the subscription. At first all they were going to give me was $20 a month off the subscription for the 6 months, but I asked if there was anything else they could do. She then gave me an extra $10 a month for 6 months off my normal monthly rate, plus NFL Ticket to Go for free. So $180 wasn't too shabby, plus the additional $60 for the To Go package.
southernbill Posted August 3, 2011 Posted August 3, 2011 I actually just signed up for Direct tv after reading about the free deal here when you subscribe, we had just moved and hadn't called the cable company yet so it was a good tradeoff.
Gavin in Va Beach Posted August 3, 2011 Posted August 3, 2011 Called today and said 'cancel' at the prompt, got a rep and gave the 'it's not fair you're giving free ticket to new customers and not to loyal customers' speech. She tried to make me happy with a $15 off a month for 12 months. Said still not happy. She said 'oh, looks like you are also eligible for a $12 off a month for 12 months credit too'. Said nope, not fair new customers get the ticket and I don't, what do I have to do to cancel. She told me I drove a hard bargain, but her manager said for loyal customers, like myself, she could go ahead and give me the Sunday Ticket for free. I said you'll also be giving me the previously mentioned credits too, right? She said yep. Free Sunday Ticket. $27 off the bill for the next 12 months.
Jerry Christ Posted August 4, 2011 Posted August 4, 2011 Just got 120 and the ST for free......was offering 210 off and I was like ....why do they give the ST for free to people who sign up blah blah and he was like......hm let me see.....and he said how about 120 0ff and the ST instead....so I was just sounds good. 20x 6 ST Instead of 35 x 6. Told me to call back after my discounts ran out to see what they could do for me.....spoke to a friendly guy for a long time about football and being a dad!
Fan in Chicago Posted August 4, 2011 Posted August 4, 2011 Called twice and even spoke to customer retention and they are not budging at all ! Wonder what the deal is (or not). Well, I called a third time and this rep was very friendly. Gave me $150 off ST + $15x6 off other programming. Sweet. I am sooo ready for some football !!
eball Posted August 4, 2011 Posted August 4, 2011 Had nothing else to do while driving home from work yesterday, so I called DTV back again and went the "cancel" route at the prompts (keep in mind I had already called last week and was given $360 in bill credits over the next 24 mos). The gentleman I spoke with wound up giving me the reduced rate of $210 for the Ticket + To-Go ($150 off). So, to recap, in two calls I managed to obtain $510 in savings over the next two years. That's why I stick with DTV. The bottom line is to be persistent, patient, and pleasant. Call it the "three Ps" of dealing with DTV.
Captain Caveman Posted August 4, 2011 Posted August 4, 2011 Called today and said 'cancel' at the prompt, got a rep and gave the 'it's not fair you're giving free ticket to new customers and not to loyal customers' speech. She tried to make me happy with a $15 off a month for 12 months. Said still not happy. She said 'oh, looks like you are also eligible for a $12 off a month for 12 months credit too'. Said nope, not fair new customers get the ticket and I don't, what do I have to do to cancel. She told me I drove a hard bargain, but her manager said for loyal customers, like myself, she could go ahead and give me the Sunday Ticket for free. I said you'll also be giving me the previously mentioned credits too, right? She said yep. Free Sunday Ticket. $27 off the bill for the next 12 months. That's highway robbery.
TheBilz Posted August 5, 2011 Posted August 5, 2011 Just contacted DirecTV and the first call when I questioned the price increase and nothing new in the package I was offered a $10 a month discount if I agreed to 6 months of payments starting today. I replied that I needed to think about it and get back to them. I was informed that the discount might not be there the next time I called. I said that if not, I might not re-subscribe to the service. I said I would call back later. I called back 10 minutes later and asked for Customer Retention as menitioned in earlier posts. I asked about the increase this year and nothing in return as far as services and now it was being given as a free promotion to new subscribers. I said I didn't like that but what could they do for me in a way of a discount. She took a couple minutes and said that I was a preferred customer and I could have the Sunday Ticket this year for free all I had to say was I wanted it. I was looking for a discount and got more. Figure that......
cmjoyce113 Posted August 6, 2011 Posted August 6, 2011 I originally got a $150 credit and 6 months with $20 off. After reading some posts I felt like I should be getting it for free so I called back. Now I got it for free and get to keep the above credits. They are also replacing a standard dvr with an hddvr for free, giving me 2 hddvrs, a standard dvr and an HD receiver that connects with the hddvr.
BUFFALOKIE Posted August 8, 2011 Posted August 8, 2011 I called and got something like a $150 discount last year. At that time, I had already fulfilled my two-year contract. Then I moved in November and I canceled DTV all together. Today I resigned another two year contract, and got the sunday ticket for free as advertised. Installation is scheduled for this Friday. What I am wondering is, whether or not the fact that you have already fulfilled your contract plays a role in these negotiations? If you cannot cancel, without incurring early cancellation fees, it seems that you really dont have much leverage. Of you guys who received a substantial discount this year, how many of you are still under the contract, and those of you who did not receive the discount, what is your contract status?
bills_fan_in_raleigh Posted August 8, 2011 Posted August 8, 2011 Just contacted DirecTV and the first call when I questioned the price increase and nothing new in the package I was offered a $10 a month discount if I agreed to 6 months of payments starting today. I replied that I needed to think about it and get back to them. I was informed that the discount might not be there the next time I called. I said that if not, I might not re-subscribe to the service. I said I would call back later. I called back 10 minutes later and asked for Customer Retention as menitioned in earlier posts. I asked about the increase this year and nothing in return as far as services and now it was being given as a free promotion to new subscribers. I said I didn't like that but what could they do for me in a way of a discount. She took a couple minutes and said that I was a preferred customer and I could have the Sunday Ticket this year for free all I had to say was I wanted it. I was looking for a discount and got more. Figure that...... amazing how so many folks have found ways to get it for free its all csr roulette
BillsFan74 Posted August 8, 2011 Posted August 8, 2011 Thanks for the reminder! Called in, and they at first low balled me, but I haggled and ultimately ended up with the $150 credit, bringing the Sunday Ticket cost to $173.94, plus he threw in Sunday Ticket to Go (SuperFan) for free for my Ipad! Glad to have my annual call to DirecTV over with I gotta do that, I called last week and got the cost for the year.
SouthernMan Posted August 8, 2011 Posted August 8, 2011 (edited) I called and got something like a $150 discount last year. At that time, I had already fulfilled my two-year contract. Then I moved in November and I canceled DTV all together. Today I resigned another two year contract, and got the sunday ticket for free as advertised. Installation is scheduled for this Friday. What I am wondering is, whether or not the fact that you have already fulfilled your contract plays a role in these negotiations? If you cannot cancel, without incurring early cancellation fees, it seems that you really dont have much leverage. Of you guys who received a substantial discount this year, how many of you are still under the contract, and those of you who did not receive the discount, what is your contract status? Excellent question SIASL... Because of an HD DVR receiver we got in Jan 2010 (hell, we're leasing it for crying out loud!), we're still "under contract" through February 2012. Don't think it mattered at all as far as negotiations were concerned. First rep offered the usual $20 off for 6 months. Ha! Wanna try again sister? Next tried to offer consolation prize of NFL To Go. So, let me get this straight...I'm paying for HD DVRs and I've got a couple of nice large flat screen HD TVs, but I'm gonna watch games on my friggin phone? That aint gonna happen. Try again... Finally got someone who was receptive to some smooth talking and voila! - Free Sunday ticket, plus some HD movie package I'll never watch, and $30 per month off through January, and no additional obligation. Don't care about any movie packages since I've pretty much seen every movie I ever want to watch (I'm finished with "stories"), so I was happy to have $30 off of my $102 bill and free comfort-of-my-own-mancave Buffalo Bills/NFL in high def and surround. Bring on the season! Edited August 8, 2011 by DML2005
PS 56 Posted August 8, 2011 Posted August 8, 2011 Got an interesting email from a marketing company working with Direct TV. Bottom line is they were wondering if I would sign up for the NFL package if the price is around $150. Told them definitely. Will see if this leads to an special before the season begins.
leh-nerd skin-erd Posted August 8, 2011 Posted August 8, 2011 Excellent question SIASL... Because of an HD DVR receiver we got in Jan 2010 (hell, we're leasing it for crying out loud!), we're still "under contract" through February 2012. Don't think it mattered at all as far as negotiations were concerned. First rep offered the usual $20 off for 6 months. Ha! Wanna try again sister? Next tried to offer consolation prize of NFL To Go. So, let me get this straight...I'm paying for HD DVRs and I've got a couple of nice large flat screen HD TVs, but I'm gonna watch games on my friggin phone? That aint gonna happen. Try again... Finally got someone who was receptive to some smooth talking and voila! - Free Sunday ticket, plus some HD movie package I'll never watch, and $30 per month off through January, and no additional obligation. Don't care about any movie packages since I've pretty much seen every movie I ever want to watch (I'm finished with "stories"), so I was happy to have $30 off of my $102 bill and free comfort-of-my-own-mancave Buffalo Bills/NFL in high def and surround. Bring on the season! i just called and those thieving bastards told me they had two promotions running; 1. Free Sunday Ticket with an autographed Aaron Maybin draft photo; 2. The ticket at $525 with a free copy of the Rex Ryan Foot fetish video. I'll tell you, I'm really conflicted.
Gibran Chandan Posted August 9, 2011 Posted August 9, 2011 Dumb question, but is there any way to get DTV/Sunday Ticket, then cancel after the season without paying massive charges? In other words...can you get the service without a contract? I'd be willing to pay a decent price, split with my roommate, to get the games in good quality instead of gambling with the 'net every weekend. But I can't justify an entire year (or two) of satellite just for Bills games. Am I out of luck?
Jerry Christ Posted August 9, 2011 Posted August 9, 2011 I originally got a $150 credit and 6 months with $20 off. After reading some posts I felt like I should be getting it for free so I called back. Now I got it for free and get to keep the above credits. They are also replacing a standard dvr with an hddvr for free, giving me 2 hddvrs, a standard dvr and an HD receiver that connects with the hddvr. you know they just locked you in for 2yrs right? Any time you get equipment upgrades (not replacements) you are reuping from that date.
cmjoyce113 Posted August 9, 2011 Posted August 9, 2011 (edited) you know they just locked you in for 2yrs right? Any time you get equipment upgrades (not replacements) you are reuping from that date. Yes I am absolutely fine with that. I lock in for 2 years by getting something free every six months or so. I have had Directv for over 5 years and have never had a problem. I would never go to Time Warner. I can't stand their customer service alone. I just mentioned the receiver at the end but I got this discounts before we talked about reuping for getting the receiver or anything. Thought it might help a few people out. Edited August 9, 2011 by cmjoyce113
Fan in Chicago Posted August 9, 2011 Posted August 9, 2011 Dumb question, but is there any way to get DTV/Sunday Ticket, then cancel after the season without paying massive charges? In other words...can you get the service without a contract? I'd be willing to pay a decent price, split with my roommate, to get the games in good quality instead of gambling with the 'net every weekend. But I can't justify an entire year (or two) of satellite just for Bills games. Am I out of luck? I am keeping DTV only for the Sunday ticket. They allow 'account suspension' for up to 6 months at a time but only like once a year or something. So you can save some coin. Mind you, i dont think this is a firm rule so I have gotten varying offers once I got the suspension for 8 months and twice for 6 months.
Stl Bills Posted August 9, 2011 Posted August 9, 2011 I am keeping DTV only for the Sunday ticket. They allow 'account suspension' for up to 6 months at a time but only like once a year or something. So you can save some coin. Mind you, i dont think this is a firm rule so I have gotten varying offers once I got the suspension for 8 months and twice for 6 months. Just got $25 off for 6 months and free Sunday Ticket to go for my Ipad. Probably could have pressed him for more of a discount but I was satisfied with paying $160 instead $318. If you pay full price for Sunday Ticket you are getting screwed.
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