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Posted

I am so not handy, it's ridiculous. Everything around me a mess, due to my cat dying, 3 feet of snow being dumped on me, etc.....And, today is my busiest day of the year, where I need my printer to work like crazy.

 

I bought this in the summer and it's been great and now all of a sudden, it keeps getting a paper jam. I can't get one sheet printed.

 

Where do I even start - do I call HP help?

Posted

PC Load Letter? What the f--- does that mean?

 

I'm not sure what you're talking about?

 

A scene from Office Space comes to mind :lol:

 

You have to join that site to watch it.....From what I gather it seems appropriate, though!

Posted

I am so not handy, it's ridiculous. Everything around me a mess, due to my cat dying, 3 feet of snow being dumped on me, etc.....And, today is my busiest day of the year, where I need my printer to work like crazy.

 

I bought this in the summer and it's been great and now all of a sudden, it keeps getting a paper jam. I can't get one sheet printed.

 

Where do I even start - do I call HP help?

Is it always stopping at the same point?

Posted

Is it always stopping at the same point?

 

Yeah, the first time it spit out a very crumbled sheet, and now it sucks it in and crumbles it and it stops there. I can pull the crumbled sheet out, and start over, but it does the exact same thing again.

Posted

There is probably a scrap from a previous jam stuck inside where it's stopping. Try opening every access door/panel and see if you can find it.

Posted

There is probably a scrap from a previous jam stuck inside where it's stopping. Try opening every access door/panel and see if you can find it.

 

You're a stinkin' genius! Thanks!! :thumbsup:

Posted

There is probably a scrap from a previous jam stuck inside where it's stopping. Try opening every access door/panel and see if you can find it.

 

Yeah, same thing ALWAYS happens to me. Friggin pisses me off.

Posted

Any ideas?

 

Sure - go on the IntarWeb to the HP site and search for their support tech help page.

There are two basic versions of this printer the A910a and the A909a.

 

Here's said-same linky to their A910a paper jam solution page. It includes a movie. Not as entertaining as The Office, no doubt. But it could be helpful.

 

Anymore problems?

 

No more problems - Just Jack is the man!

 

He solved my problem on Sunday.

 

I don't know what a duplexer is.

Posted

I don't know what a duplexer is.

Can you print on both sides of a sheet of paper?

 

If yes: the duplexer is what lets you print on both sides.

If no: don't worry about it because you don't have one

Posted

No more problems - Just Jack is the man!

 

He solved my problem on Sunday.

 

I don't know what a duplexer is.

 

 

Can you print on both sides of a sheet of paper?

 

If yes: the duplexer is what lets you print on both sides.

If no: don't worry about it because you don't have one

 

Two sided printing is called duplex.

One sided printing is called simples.

 

We have both here on TBD.

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