Colorado Mike Posted July 30, 2010 Posted July 30, 2010 I called and cancelled on Tuesday. They never offered me a better deal. I talked to 3 different people, and all they said was "Are you sure you want to cancel" and I thought they would offer me a deal. They didn't and I've had the Sunday Ticket for 12 years. I wonder if you and I got the same person on the phone. I have had DTV and Sunday Ticket without interruption since 1996. I always paid what they charged and never threatened to cancel before last year. Last year I did call in to cancel, they offered free Super Fan (whoo hoo!) and a $60 credit. I took it and was happy. Then I read all these other posts of people getting twice that. So I called in yesterday to cancel and the gal says she is authorized to give me a $60 credit to keep it. Knowing last year (and this) that other people have gotten better offers I said something to the effect of that is not enough for me to keep it. Honestly, that was good enough for me but I didn't want to leave anything on the table. So, she apologized for the delay in their systems while she processed a cancel of Sunday Ticket, which I interpreted as them probably stalling to see if I would change my mind before offering me more. Next thing she says is, "o.k, it is now canceled. Is there anything else we can do for you today?" So, I now find myself without it though I really did not intend for that to happen. I have had some feelings as others have about spending that kind of dough only to get depressed each Sunday, but Sundays will not be the same without it. I have mixed emotions as I feel kind of torn between calling to reinstate it, and canceling DTV altogether for them so easily allowing such a long time customer to cancel, even if I "only" spend about $80/month with them, outside of Sunday Ticket.
Fezmid Posted July 30, 2010 Posted July 30, 2010 I have mixed emotions as I feel kind of torn between calling to reinstate it, and canceling DTV altogether for them so easily allowing such a long time customer to cancel, even if I "only" spend about $80/month with them, outside of Sunday Ticket. Two points: 1) Many people in this thread have complained that DirecTV (and other companies) jerk them around and don't just cancel when they say cancel. The other half of the people complain that the company cancels them when they say they want to cancel. Which side is right? 2) Did you actually READ THE THREAD?! I very clearly stated to talk to retention and tell them what you want and to NOT threaten to cancel. No need to threaten - just say, "I'll buy ST if you give me X, Y, and/or Z." Looks like you read enough to know what you wanted, but you never told the company what you wanted. They're not mind readers.
Fezmid Posted July 30, 2010 Posted July 30, 2010 WTF else is someone supposed to do? You can't go anywhere else. You have no choice. So again, the price is $299 or $300 plus, but if you call and wraggle with them, you can get it cheaper. Yeah, what a great company. So ethical.............. as the schlepp down the street from me pays over $300. And again, so you can understand, my gripe with DTV is that they have handled this whole thing unetchical and with hidden increases when schmucks fall for the Superfan is free garbage. LOL. It actually works, that's why companies like DTV do it. Works like a charm on 75% of the people out there who actually believe the price is cheaper this year. The stupidity is mind boggling. Roll the Sunday Ticket over to FIOS, and DTV would be much lighter in the bottom line. I hope you never fly on an airplane, stay at a hotel, or buy a car... Because guess what, chances are at some point you have paid more than the guy sitting next to you on the plane or in the room across the hall from you at the hotel or driving the same car as you on the road. There's nothing unethical about it. If you don't like the price, you can ask for a cheaper price. They can say yes or they can say no. If you don't want to ask for a cheaper price you won't GET a cheaper price. Many companies will reduce their price for you if you just ask. I fail to see how ethics play into this. Leaving your disdain for DirecTV/Sunday Ticket out of the equation, is a company always supposed to offer their lowest price up front?
Pine Barrens Mafia Posted July 30, 2010 Posted July 30, 2010 Two points:1) Many people in this thread have complained that DirecTV (and other companies) jerk them around and don't just cancel when they say cancel. The other half of the people complain that the company cancels them when they say they want to cancel. Which side is right? 2) Did you actually READ THE THREAD?! I very clearly stated to talk to retention and tell them what you want and to NOT threaten to cancel. No need to threaten - just say, "I'll buy ST if you give me X, Y, and/or Z." Looks like you read enough to know what you wanted, but you never told the company what you wanted. They're not mind readers. I didn't have to threaten to cancel, but I was honest with them that the price was too high. I just said "Hey, look, I've been a good customer for a while now, can you help me out?" and they did. I don't get the whole bluster routine.
skijef Posted July 30, 2010 Posted July 30, 2010 I just called to add Sunday Ticket (not renewal) although I've had Directtv for more than 10 years. Initially, the lady asked for the full price which is $314.93 even I mentioned I've heard people got it for $179. Then, I went on about being a loyal customer and the reason I had Sunday Ticket on and off (because of wife). She then offered $314.93 and $10 off for 12 months which is $194.93 if I kept Directtv. Then, again, I pled for my case about getting a good deal so wife won't complain. She gave me $299.94 and $10 off for 12 months. That's $179.93! I'm happy! P.S. Got 3 months free Starz channels too!
beggar13 Posted July 30, 2010 Posted July 30, 2010 I just called to cancel. Sounded like he was going to push through and do it, which is fine because I would just find a way to stream the game online or catch it at a pub in town. The he said that because I had it last year, he could offer me $20.00 off a month saving me $120. Sounded like a no-brainer so I took it. I hope for great things, but don't expect them this season, so I can live with paying that to at least watch from the comfort of my own home. He also asked who I was a fan off. I thinking telling him the Bills scored me some sympathy points as well as no one expects us to win more than four games this season. Oh yeah, if you don't plan on watching the game on a PC or your phone, be sure and have them remove the NFL to go otion which is new. They tried to slip that one in at an extra $10 a month. They were definitely good to deal with. Just don't threaten to cancel the package if you are not serious just in case they call your bluff. Then you just end up looking stupid.
blzrul Posted July 30, 2010 Posted July 30, 2010 I called fully intending to cancel simply because I attend Seahawks home games and most Bills games (the reason I have DTV) are simply not worth watching. I figured if the Bills ever had a good game it would be on the NFL Replay or I could find it on the web. However the rep offered me the whole shebang for $179 so I took it.
jimmy10 Posted July 30, 2010 Posted July 30, 2010 Add me to the re-up Sunday Ticket crowd. It sounds like everyone calling to negotiate/complain is getting roughly the same deal, $120 off, split a number of ways: $20/6 months, $10/12 months, etc. That makes me think DTV is ready for it, has crafted the call center scripts, and given customer service reps the freedom to make the deal. Not that I'm complaining. $120 is $120. It helped me justify getting Sunday Ticket again to my wife even though we have a newborn baby at home and are scaling back on luxuries BIG time.
FreeBird Posted July 30, 2010 Posted July 30, 2010 I called to cancel last week and they offered it to me for 6 payments of $30, so I kept it...
Colorado Mike Posted July 30, 2010 Posted July 30, 2010 Two points:1) Many people in this thread have complained that DirecTV (and other companies) jerk them around and don't just cancel when they say cancel. The other half of the people complain that the company cancels them when they say they want to cancel. Which side is right? 2) Did you actually READ THE THREAD?! I very clearly stated to talk to retention and tell them what you want and to NOT threaten to cancel. No need to threaten - just say, "I'll buy ST if you give me X, Y, and/or Z." Looks like you read enough to know what you wanted, but you never told the company what you wanted. They're not mind readers. Valid points, for sure. I was not complaining that they canceled me, just a little surprised they pulled the trigger as quickly and easily as they did, and thought I'd share my experience to help others avert my fate should they not be serious about canceling. As for reading the thread, I glanced at it early on, then put all my available time back to studying for a technical certification test. Passed it, went on vacation, and found the time to call DTV. Didn't read the entire thread until just last night. If I do call them back I will be sure to ask for the Retention Group. Thanks.
Bob in SC Posted July 30, 2010 Posted July 30, 2010 It works. I just got the $20 per month credit. No problem.
flomoe Posted July 30, 2010 Posted July 30, 2010 I just called DirecTV about the Sunday Ticket. I originally got billed for $49.99 for 6 months, then received an email that they are going to charge me $44.99/6 months. I talked to a normal CSR, didn't even go through customer retention, and asked for the deal for $179. They gave it to me no questions asked and threw in HBO and Cinemax for $18/month for 6 months and then tossed a $20/ month credit for those 6 months, basically giving me $2 a month to get those 2 packages. A pretty decent deal all around and all I had to do was ask for the $179 ticket price.
TheChimp Posted July 31, 2010 Posted July 31, 2010 My buddy just got an even better deal, $30 off per month for a total of 119.95. But he also has the Premier, or whatever they call their top-of-the-line package, and has so for the last three years. The more you spend monthly on your base package, the better your deal will be. The fact that most of us got the $20 off deal probably means that we all have something equivalent to the Choice or Choice Extra package.
drewfla Posted July 31, 2010 Posted July 31, 2010 How can Simon the Closer not close this thread! Geez - threaten to cancel at retention. You may get money you may get cancelled. There summarized. It only took 18 pages!!
Clippers of Nfl Posted July 31, 2010 Author Posted July 31, 2010 How can Simon the Closer not close this thread! Geez - threaten to cancel at retention. You may get money you may get cancelled. There summarized. It only took 18 pages!! i have said a bunch of pages back. $179 is pretty much the best deal around. old and new customers are getting the deal. you just MAY have to get cancel/retention dept involved and you MAY or MAY NOT need to mention the deal specifically (of $179) i hope i dont have to bust a copy and paste on page 20 of this thread of this last here post.
Pirate Angel Posted July 31, 2010 Posted July 31, 2010 I got custumer service to give me 10$ a month for 12 months off, then I spoke to the retention department and the gave me another 7$ a month off the Sunday Ticket package, I got the whole package last year down to 150$ for the year, they seem to be a little stingier this year..
Spiderweb Posted July 31, 2010 Posted July 31, 2010 i have said a bunch of pages back. $179 is pretty much the best deal around. old and new customers are getting the deal. you just MAY have to get cancel/retention dept involved and you MAY or MAY NOT need to mention the deal specifically (of $179) i hope i dont have to bust a copy and paste on page 20 of this thread of this last here post. Is anyone else around here a NFL Sunday Ticket subscriber only with DTV? I get no other programming from them currently and use Dish Network for my main programming. To date (the past couple of years), the only discounts I've gotten were for the HD and Superfan packages. Now that they are included (basically), I'm likely stuck having to pay full tariff. What irks me to no end is what DTV has agreed to pay the NFL for the programming. Each contract renewal, brings huge increases in prices to the customer and a bonanza for the NFL. Anyone else like me been able to get a bettwr price that the 299.99 or whatever it is before taxes?
HurlyBurly51 Posted July 31, 2010 Posted July 31, 2010 I hope you never fly on an airplane, stay at a hotel, or buy a car... Because guess what, chances are at some point you have paid more than the guy sitting next to you on the plane or in the room across the hall from you at the hotel or driving the same car as you on the road. There's nothing unethical about it. If you don't like the price, you can ask for a cheaper price. They can say yes or they can say no. If you don't want to ask for a cheaper price you won't GET a cheaper price. Many companies will reduce their price for you if you just ask. I fail to see how ethics play into this. Leaving your disdain for DirecTV/Sunday Ticket out of the equation, is a company always supposed to offer their lowest price up front? Hilarious Even funnier is the whiner keeps throwing his hard earned money at the provider
Lv-Bills Posted July 31, 2010 Posted July 31, 2010 I hope you never fly on an airplane, stay at a hotel, or buy a car... Because guess what, chances are at some point you have paid more than the guy sitting next to you on the plane or in the room across the hall from you at the hotel or driving the same car as you on the road. There's nothing unethical about it. If you don't like the price, you can ask for a cheaper price. They can say yes or they can say no. If you don't want to ask for a cheaper price you won't GET a cheaper price. Many companies will reduce their price for you if you just ask. I fail to see how ethics play into this. Leaving your disdain for DirecTV/Sunday Ticket out of the equation, is a company always supposed to offer their lowest price up front? The only problem with this is that there are many airlines. Many hotels. And many car companies. PERIOD. If I don't like one, I can go to another one. DTV, again, has a monopoly on Sunday Ticket. End of story. No other options. If I think Marriott is unethical, I don't have to go there. If I don't like Chevy's practices, I don't have to buy one. If I don't think Southwest is honest with me, I don't need them. Unlike Hurly Burly, the moron that can't comprehend that concept, DTV has you by the nutsack. And no, many companies won't reduce their price if you just ask. Best Buy won't reduce their price if you just ask. Ruth's Chris won't just reduce their price because you ask. Target won't sell you a rug cheaper because you just ask. Maybe DTV will do it. Well, good for them. They are now lumped in with the likes of car salesman, furniture stores, and pawn shops. That's a great rep to have. And believe me, many people feel this way about all cable and satellite companies. DTV is just now stepping to the front of the line with this crap. The minute DTV has competition, I'll be gone. It may never happen, but if it does, I'll be gone in a second. The only cable/sat company people seem to like is FIOS. I have them for internet and it's fantastic. I just can't wait for the day that Sunday Ticket is spread among all outlets.
Chilly Posted July 31, 2010 Posted July 31, 2010 I just wanted to comment on my experience with DTV. A few months ago I called them up to cancel my service. I've had DTV for 12 years. I've had the NFL ticket for the entire time. I had already started subcribing to a new package (u-verse I'll get to that in a minute). When I called to cancel the girl on the phone offered me everything she could think of to get me to not to cancel. Usually I'm very passive when talking to these people, but this time I got real upset. I asked her where has DTV been the last 12 years? Why haven't you offered me these deals before and I might not be cancelling now. She kept dealing and finally I told her to shut the @#$% up and cancel me already. Now u-verse. I had it for a month then canceled it. Absolutly hated it. When I signed up for it they quoted me a price that was going to be cheaper than DTV. My first bill (and my last bill) was $100 more than what they quoted saying that they had service charges. Service charges? 2 guys were suppose to show up to do the installation. One guy called 2 hours late and said he was sitting at Zaxby's eating lunch. So I had to crawled under my house to run all the cables while the other guy hooked them up. The picture quality was OK, but the signal kept freezing up. I called the service guy who installed the system but he would never responded to the messages I left on his voice mail. Bottom line: Crapy service, less than stellar signal, and too pricy for what you get. If you don't have it, don't get it. If you do have it, my prayers are with you. P.S. Thanks for letting me vent! fwiw, I've never had any probs with u-verse, and love it
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