After a half dozen unreturned phone calls I left them another message. This time I gave them until today or I filed a fraudulent claim with my Visa carrier. Amazingly I heard back from them in less than an hour.......imagine that. They claimed they lost my order. The guy said he would sent it out today. Now as I logged on to my e-mail I have one from RJ.com. They express their apologies and said a special gift from RJ.com is on the way also.... I'll bet it's a coupon for 1/2 off my next order.......Yeah I'm sure they'll see another one from me. So I'll see on Tuesday if they're people of their word. They said they were 2 day airing it from Nevada.