I called yesterday. The first woman I spoke to was overseas. Lied straight to my face. I asked to be transferred to Customer Loyalty/Retention and was told "Oh, no sir. We don't have anything like that". Even after explaining to her that I have spoken to them on several occasions and that I had an agreement with them I wanted to discuss, she stuck with her story. "No, no, sir, Mister, We don't have anything like that. I can help you". I hung up. Called back a little later. Nice young man asked a few questions and then transferred me directly to customer loyalty. I made sure to get the direct phone # from the woman I spoke to in Customer Loyalty to avoid that hassle in the future.
The lady was super nice and friendly. We chatted and joked while she looked in her system for the best deals. I explained that I don't need Max and would not want to pay extra for it. She says it's now included in all of the NFL Ticket packages. It's not separate anymore. So, she offers me the Ticket/Max for 1/2 off of the regular price. 4 payments of $47.25 (approx. 189.00). And she can give me a $15/mo bill credit. ($180.00) so I would pay $9 for the Ticket. I agree to that. As she is entering everything into the system, she comes back and says "I found you a better deal". I end up only paying for payments $24.00 ($96 total) and still getting the $15.00/mo bill credit. So they are paying me to have the NFL Ticket. LOL
THEN, she says she can also give my the Expanded sports station package Free for a year (included NHL channel, Golf Channel, Speed, etc. Plus the regional sports networks. This is an $84 value.
I was pretty happy with the outcome.