It was after 10PM and she had been in the hospital with her sick kid. The government/bus driver are totally in the wrong and exacerbated the issue by fining a person who had the fare an exorbitant penalty because they can't figure out, in 2013, how to make !@#$ing change. That's more than a little retarded and one of the major reasons why mass transit doesn't work very well.
If I was in their chain of command, all of them would be fired for being morons.