I've been a WF customer for about 11 years now. I've been pretty happy with the service in general. The branch and ATM is a quick walk from my house, and the online banking is, IMO, very good. I've had similar problems with empty deposit envelope containers, but it hasn't happened in a while. Other than that, no complaints.
We refinanced our home with them last year and got a great rate...better than we could get with the local credit union nearby.