I installed Google Chrome and it plays much better than Firefox.
Dear Subscriber,
We are sorry to hear of the issues you are encountering. First please try clearing the cache and cookies from your web browser settings and see if you have the same issues. If that does not resolve the problem please ensure that you are up to date with all of your software. Please just verify by downloading the following:
Microsoft Internet Explorer:
http://www.microsoft.com/windows/downloads/ie/getitnow.mspx
Adobe Flash Player:
http://www.adobe.com/products/flashplayer/
If these do not correct the problem, please try downloading and installing Google Chrome:
http://www.google.com/chrome
If you experience the same issues in Google Chrome please first try to lower the bit rate or quality level to see if this improves playback for you. If you have the same issues on the lowest quality level please try the following.
Right-click on the video screen, and you should be given a list of Flash related options.
Please select "Settings..." from the list of options presented.
Along the bottom of the 'Settings' box, you'll see some tabs...
Click the 3rd tab over to the right (looks like a file folder with green arrow on top) and move the slider bar to the right until higher than 100 KB (1 MB is the next option to the right)
Next, click the tab on the far left (looks like a monitor) and then uncheck the box that says "enable hardware acceleration". (if the box is unchecked already, try 'checking' the box).
Next, clear your browser cache and cookies and check for video improvement.
Please let us know if you continue to experience the same issues so we can help further troubleshoot your issue. Please also visit the two speed tests below and let us know what your download speeds are.
http://www.speakeasy.net/speedtest -- Select the New York target option as a baseline
http://speed.neulion.com:1855/nlspeedtest/
Thank you,
NFL Preseason Live Support
Download Speed: 4188 kbps (523.5 KB/sec transfer rate)
Upload Speed: 711 kbps (88.9 KB/sec transfer rate)