Here was my response when I received John's e-mail of his original post:
Welcome to the world of downstate NY service. Be thankful you could at least understand the person on the other end of the phone, because, just like LAX, very few people employed as a telephone communication person speak English as their primary language! (I'm still pissed at that pizza counter guy in LAX) It's 10x worse if you call a NYC or state office down there.
Time Warner is a little better, but not much. When I ordered Roadrunner & digital cable at my house, they were all done with my order, about to finish and they said Friday morning at 38-9 Woodlake-I said no, ### XXXXXX & they had to start all over again when the whole reason for their visit was to install stuff at my new address! Then the guys didn't realize my computer comes with a card installed-so they put a card equivalent on the wire from the computer to the roadrunner modem. So I turn off my computer and when I turn it back on, it won't open anything. I call Time Warner & they try to tell me that it's my computer & I should call the manufacturer. I tell them it was fine before they came out to install roadrunner. It took 3 different calls of badgering them until they put a technician on the phone who could figure out the dummies who installed it mistakenly put a card equivalent on a computer with a card already in it. As soon as I removed it, the computer worked fine.
Don't get me started on the toilet I bought 2 years ago & found out the model is about the worst one ever manufactured. Just about every one built leaks, causing constant refill of the water & higher water bills. I'm thinking of buying a replacement since the warranty doesn't include labor so if I try to fix it, I'll have to pay each time for what will probably be numerous visits. ...and you know I'm on my 3rd dehumidifier.
Service sucks on everything in this country, because half the time you call for service, you get someone in India or Mexico.