Yes, they called Thursday night offering me the Genie DVR box and to look at reducing my bill but I told them to take a hike, they had their chance to give me the Genie box and reduce my bill on previous phone calls to customer service and they said there was nothing they could do. I don't like companies that run their business like that, why do I have to cancel the service before they get serious about giving me better service. I expect a good company to offer me their best deal on the first call to customer service. ATT does that for me. When ordering UVerse from ATT, the customer service person reduced my cell bill by $75 per month on the same visit. Now that's good customer service. I am saving $175 per month now as a result of that customer service visit.