I've only had one bad run in with them and it was a few years back, but it still confuses me to this day. I had a delivery that required a signature. They let some guy with a name that looked nothing like mine sign for it. Even better, he didn't even live in the building. I got my money back obviously, but that was the last time I ever had anything shipped to my apartment. I've since moved, but I still have everything sent to the office now.