I had the same call as most previous posters, I got transferred to customer rretention and just explained that I am a Bills fan, I catch 12 games a year, and the box never recieves a signal the rest of the year. The woman explained all the advantages of the super fan package and red zone stuff, and Ijust said "Im a Bills fan, I dont play fantasy football, I don't gamble, I just watch 3 hours on Sundays for 1 team, I also pay 29 a month for the wasted time between January and September, isnt there something to do so I don't have to cancel?" She started with a 10 dollar discount over the 6 months, then when I said we are probably done, she offered another 10, so it came out to 179.