Yes, I understand that they bought tickets for a flight, a cruise etc. but the airline has to look out for their safety. I have to assume at the time of the initial delay the ground employees fully expected the flight to come in, but as winds failed to subside, the flight was diverted to wherever. They can only give out information as they get it, that decision is made by the pilot, airline and FAA as to whether it is safe to come into LGA.
The woman finishes her tirade by explaining her tirade to her kids as "I am getting what we want". She sounds like a self centered, entitled princess (Veruka Salk from Willie Wonka comes to mind) Does she really want to put her kids on a flight in high winds, a stressed pilot and crew, just because she wants to float around on a boat with some costumed characters? I understand sticking up for your rights, but she puts her rights ahead of others safety in her perfect world.