I have had it here in Richmond for about four months and have had nothing but problems. First they hooked up my service with the Premium package instead of the basic one I ordered. So I finally got through to them to fix it, they disconnected my free three months of HBO.
So I called back. Three days later when I finally got through (this is not an exaggeration) the idiot lady claimed they couldn't re-connect it, but would give me Starz for $5 a month for three months. I went nuts. I said, "sorry but I have to call your BS on this one, you're telling me you couldn't reconnect it if I ORDERED that package?". Long story short, they reconnected it for me. So all was good, right? WRONG!!!!
Next bill comes, it gives me a credit for HBO/ST package, and right under it charges me for it. The exact same price! So I called back and canceled it, I was tired of screwing around with it. In the end, I didn't get my free three months, but it was better then getting screwed later when I wanted it disconnected.
BTW, if you ever want to get rid of that TIVO, let me know, I live in Richmond, I can be there in 20 minutes.