I own a 26" Sony Bravia LCD HD television that was purchased in December 2007 from Best Buy. It has developed a dark vertical line going down the portion of the screen that only can be seen in widescreen mode. The line exists regardless of what video input I use. The television is still under the one year Sony warranty. I have two options:
Option 1: Redeem the warranty by having Sony send me a refurbished replacement no questions asked. I ship them my TV at their cost.
Pros: I have continuous access to a television, I don't have to wait for mine to be repaired.
Cons: I have to get a refurb.
Option 2: Call up a certified Sony repairman and set up an appointment to have him come to my house. In this case, all bets are off.
Pros: According to Best Buy customer service, if the problem is deemed too expensive to repair, I COULD get a brand new replacement from Best Buy.
Cons: I have to deal with the hassle of having a TV repairman come to my house. I would be without a TV for who knows how long.
According to my research, both of these options would be at no cost to me. Has anyone ever dealt with either of these two options? Any input would be appreciated.
Thanks.