Called last night, asked for customer retention right off. During the call, the call dropped to a busy signal. Since they asked me for my phone number at the start of the conversation, I waited a bit to see if they would call me back,. They never did, so I called back and got some other retention person and told them I was mad about being cut off and not called back. Apparently, customer retention doesn't do outbound calls. Ended up getting the regular ST for free.
FYI: Regular Sunday Ticket now lets you login and watch via computer or phone/tablet. You had to have Max ST last year for that feature. Max ST only adds the Red Zone channel and Fantasy channel vs regular ST.