For some reason, my annual pilgrimage to get ST free was much easier this year. I went on the website and was greeted by a "Chat" invite... to which I responded. After a few friendly volleys I cut to the chase and stated I wanted to be rewarded with something for my 15 years of loyalty. My "chat" friend gave me an 800 number, plus a PIN where my information would be available to a rep waiting on me. The PIN was good for 5 days, but I called immediately. Damned if it wasn't true. A short 15 min. later and I got enough credits to ensure ST for free... then some, plus all the movie channels that I need to remember to cancel in August. My conversation with the rep was much different this year. She was incredibly honest... said she had the power to make stuff happen... wouldn't waste my time... and she produced and was gracious. She also said that many people don't even ask for deals, which essentially pays for the deals those whom ask get. Go figure. I like the new, honest DTV. Here's to the next 15 years
Please share your experiences.
GO BILLS!!!!!!