I have been following this forum religiously for the better part of two years. Finally created an account. My first post is to share my, so far, unfruitful experience with DIRECTV. Called back in early July for the first time. Went great, said I was considering cancelling because Spectrum has a good streaming offer coming up (no they don’t). CSR had no trouble giving me the NFL Sunday Ticket for free, but she couldn’t give the max package for free. The max package upgrade was going to be 17.99 a month and she gave me a $30 monthly credit to compensate for it. Awesome, so all in all my bill was to decrease by $12 a month and I had the Sunday Ticket Max package.
Not so simple. On my next bill I was being charged full price for the max package, 65.99 a month I believe. To make matters worse, I was also being charged the 17.99 monthly upgrade fee. Called in and all the CSR could do was cancel the Sunday Ticket and have it refunded. Also, since the $30 credit was applied they couldn’t even up it to a $60 credit because my promotion credit slot was taken up. No idea if there is any truth to this or if he was just blowing smoke. Moral of this call, always get the reps name, the date and time of the call, and a confirmation number.
Since then I have called twice in August and been offered pretty much nothing. $5 auto pay credit, free movie channels for 6 months, and free rest of the season for MLB extra innnings. I declined all these offers. Hoping to have more luck on the first Sunday of the NFL season.
I am with you Ned. Been on and off for DIRECTV for the past 15 years but always because I couldn’t have them where I had moved. Have loved the service this time around, but their customer service has absolutely tanked since ATT acquired them. I have been actively researching online streaming plans in case DIRECTV does not budge on the Sunday Ticket price.