Just spoke to customer retention and got the $15 for 15 discount, and ST for free. It got a bit rough when the first attempt yielded only half off ST, then I asked what the termination fee would be. After the agent calculated it & I said I'd have to think about cancelling, he asked what it would take to satisfy me and I then got what I wanted. Turned out to be a $445 savings for a 20 minute call. As others have said in past years, the key is asking for customer retention. I like this thread.