Wow did I get a deal I was not expecting. a few weeks back I called about the issues with CBS and other locals not being available and eventually received a 80$ credit. Back in June I had an issue with dish relocation and loyalty person told me to not auto renew ST since better deals come at start of season. So I called Monday this week to see what I could get for ST and deals and the agent I dealt with was plain old rude never had this happen with loyalty people before. SO I decided hell I will forgo and just stream hoping I can sync sirius xm stream with other stream. Well tuesday I get my bill and the 80$ credit isn't there and the rude agent dropped my movies extra pack ( All we watch is smithsonian) SO I call back yesterday to loyalty folks and they start handling request and than I am put into VIP queue and call gets dropped. I call back again and Loyalty person was sorry about me getting dropped and said he would transfer me to VIP but had to put account in pending cancel. I get VIP person she ends up giving me ST Max free, a 200$ gift card, 37$ a month off bill, my 80$ credit, fix my movies max and gave that free for year. When I was done I told her she went way and above what I was expecting I just wanted my credit I was promised along with a discount on ST. She also gave me an additional 20$ discount so that O wouldn't have to pay the bill. My monthly programming cost for xtra pack for the next 12 months will be 54$ plus tax!!!!!! I am one happy customer