I went to outback steakhouse about 10 years ago (they have them in Buffalo right?) and got a full rack of ribs. They came out, I took about 2 bites and i was like Wtf? It was litterally like try to chew threw a car tire. Before I could even complain to the waiter, the restaurant manager came over to ask how they were, to which I explained my displeasure. They then made me another full rack, which was just as bad as the first. The manager again came over to ask how they were and I explained they were just as bad. He then offered anything I wanted on the menu at no charge and gave me a $20 gift certificate. That's how every restaurant should handle bad food they serve.