That's a sweet deal. My guess is that you spent a long time on the phone as it takes their customer service forever to do anything. I called a few weeks ago (about something else unrelated to Sunday ticket) and the person I spoke with said she was gonna place me on a "breif" hold so she could look into what I was calling about, and I sat on hold 40 minutes, no joke. After 40 mins, I finally hung up and called back, only to not get an answer to my questions. I seriously hate directv