I had one of their new cracked egg breakfast sandwich a few months ago and it was maybe the worst tasting breakfast sandwich I ever had. It was cold, dry, and the egg tasted rubbery. I went back the next week or so to buy a coffee and was going to make a complaint at the drive thru. Then the kid working there said the person in the car in front of me in line paid for my order. I decided just to say thank you and not bring it up and paid for the car behind me. I'm not a sentimental person usually but that was the closest thing to "pay it forward" that I ever experienced. (I'll admit I asked how much the order behind me was before paying for it ).