i think it's just so much easier to to give deals when you sell in volume. i just assumed they were given bonuses by corporate if they hit certain numbers. i understand where you're coming from though. my dad always owned cadillacs, and always bought from the same guy dave. even when my wife bought one, we went right to dave. since then, dave has moved on. guys who have sold me my last 2 cars have moved on as well, as i always get the letters telling me where they've gone. i think the industry is just different. online sales have really equaled the playing field, and i think it's all about deals vs loyalty.
i went to a dealer an hour and a half away to get my new car two weeks ago. why? they gave me the best deal, and i felt like they wanted my business. it's a tough business it seems.