Well, their customer service can’t get any worse than it already is, that’s for sure.
Its completely non-existent now. They don’t even have a way to talk to a live person. I had a billing issue and I tried for weeks to talk to anyone at the athletic. I reached out to them in every way I could think of. There’s no phone number so I sent emails and messages on every social media platform they’re on. I also sent private Twitter messages to a # of different writers and editors, etc. I never got a response from anyone.
They have an email address but it’s a bot answering emails. They never actually tell you it’s a bot but I figured it out when it could not understand my issue no matter how many different ways I tried to word it. Some of the ridiculous responses from the bot trying to understand my issue would have almost been comical if the whole episode wasn’t so infuriating.
I cancelled my athletic subscription but maybe I’ll consider renewing if they start treating their customers better. Giving customers a way to contact an actual live person at the athletic (even just via email) would be a start.