Went into a Field & Stream recently to purchase an item that was significantly cheaper on Amazon. I was ready for a fight, but they matched the price without even confirming that it was the same item (it was) at the price I quoted (it was). It’s rare to be believed and I found that refreshing.
had an issue w a grocery store lately and they dropped the ball at the store. I got a call from the DM and we talked for probably 30 minutes. He gave me time to say my piece, didn’t offer excuses and provided thoughtful answers. He offered me a GC at the end of the call & I thanked him but declined the offer. I just needed to “be heard” and that is something that most today won’t allow.