I know that this web site is populated with computer nerds , so I figured that one of you geniuses can come up with an answer for this.
We have 7 computers, all running Windows 10. And they all work properly, except for one.
This desktop computer has trouble with a Windows update. After this update is installed, the machine will not reboot. Instead, it gets stuck on the dark screen that has the light blue Windows logo with the swirling circle. And after a short time, the logo disappears but the swirling circle stays. (no reboot)
Right now, the machine works.
At the lower left of the screen, when I click Start>Power it gives me 5 options:
Sleep
Shut down
Restart
Update and restart
Update and shut down
If I click Start>Settings>Update & security it gives me a message that that the computer needs to be restarted in order to complete the update.
For now, I have been simply clicking Start>Power>Shut down to avoid the issue.
After a while, though, I get the pop-up message that the computer will restart in 10 minutes, with an option to “Restart Now”. And this pop-up message can’t be ignored or deleted, and the computer will restart with no way to stop it.
When I click any of the “update” or “restart” options described above, the computer will update. And I get the screen that says “Updating Windows 10 – this may take a while.”
After the update is done, the computer will automatically reboot, which gives me the dark screen/swirling circle described above. And this screen will not go away – I’ve let the computer sit for two days with the swirling circle staying there.
I can temporarily work around the issue by manually turning the computer off and on 3 times. After the third time, I will get the “Restoring your previous version of Windows” screen which puts me back to Square One.
So…any ideas?