I just don't like the blame game when something goes wrong. The waiter/waitress says we haven't been waited on for 15 minutes after being seated because the host/hostesses put us in the wrong section, or blames the kitchen for preparing something incorrectly, the host/hostess blames the waiter/waitress for bringing the wrong order. Please just acknowledge that a mistake was made and make the expedited correction.
Last time we were out the waitress basically called my wife a liar!
My wife: "I think I got the wrong sandwich."
Waitress: "What did you order?"
My wife: "The ________ Chicken Sandwich"
Waitress: "That IS the ___________ Chicken Sandwich"
My wife: "The menu said that the chicken is supposed to be fried and this chicken is grilled."
Waitress:"No, it comes grilled. That's the way it has always been."
My wife: [Gets out the menu and points to the description of the item she ordered.] "The menu says 'FRIED CHICKEN BREAST'."
Waitress: [Reads the word "FRIED CHICKEN BREAST" in the description.] "Huh, that's weird. I guess they cooked it wrong. Do you want a new sandwich?"