"Our guy" said that he couldn't pre-take our order, meaning I had to call this morning. I called at 9:00, which was when my son's little league game started. The game ended and they still hadn't answered. We headed to his soccer game and as I figured, they picked up when I was driving - 80 minutes later!!!
I was able to get our tickets, however. We will be in section 337, rows 25-29 I think he said. I officially received orders for 127 tickets, and I got 8 extras. The tickets will be sent out and I should get them in 2 to 3 weeks.