I agree with you that the "dysfunction" reports are overblown and a result of emotionally-charged rants from the frustrated Buffalo News sports reporters.
However, that doesn't mean Whaley did a "great job." Far from it. You don't want to use those "say nothing answers" when all they do is ignite flames. "Ownership issued a statement." "I wasn't privy to that information." Those answers may have seemed like "say nothing answers" to Whaley and the Bills before the press conference, but they were far from that. They helped build a perception of incompetence.
And that's not even mentioning Whaley's passive aggressive "media narrative" takes.