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rockpile

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Posts posted by rockpile

    Wawrow Article Indicates EJ Sees Wall's Writing

    in The Stadium Wall Archives

    Posted

     

    Sure he said that, but that doesn't include what he told The AP after he spoke to the rest of the media.

     

    jw

     

    The full story is out. He was asked if he felt his day's were numbered, and this is the response he gave.

    He was then asked if he has thought of "somewhere else," and his response is included in the full version of the piece.

     

    jw

     

    Nice report, John.

     

    It has been my experience that you have tried to communicate what is happening without having an editorial agenda, and cherry picking things to support your perspective.

     

    Hope to see you again on Saturday in OP. Are you covering the Bills game?

     

    Rockpile

     

    I'm so sick of your anti-JW agenda, and belief that you're capable of guessing i have any type of agenda. i'm officially crossing you off my short list of people on this board.

     

    jw

     

    :worthy:

    I Can't Wait 'Til The Home Opener!!!!!

    in The Stadium Wall Archives

    Posted

    35 days and counting!!!

     

     

    Five more weeks and we'll be back @ it, Bills fam! The ceremony was great yesterday, and today is the start of NFL Football. We saw a few Bills jerseys 'round Canton yesterday, but Stiller Nation was doin' their best Bills fan impersonation by takin' the city over. Black and gold everywhere you look, much to the delight of Psycho Ward 86.

     

    I can't wait to see you and my favorite Psycho! :w00t:

    Bills' Camp @ SJF: Week 1 Day 6 - Begins on Page 64

    in The Stadium Wall Archives

    Posted

    I love how he explains that Rex is working EJ and TT with Cassel with the ones so they can learn from Cassel but then says Cassel has had 4 straight days with the ones so he's the front runner to win.

     

    I was at camp last night, but could not stay for the whole practice, so there was a lot I missed in the last hour. I had two grandchildren with me and talked a lot about the practice and players with them. I have been making Bills fans for a while now. My oldest granddaughter is 19 and said she remembers camp when she was 4 or 5 years old. *-)

     

    Random observations:

     

    Fred Jackson is playing like he has been reborn. He would pick a hole and shoot through it like a cannon from backfield to daylight. I loved CJ, but too often he would run down the line looking for a whole until he ran out of field. Jackson's burst through the line reminded me of Thurman Thomas.

     

    Sammy Watkins is amazing. What else can I say.

     

    None of the QBs looked like a starter to me. Cassell overthrew receivers a few times, and often took 5 or 6 seconds to get rid of the ball. EJ looked the best, but that does not mean I am endorsing him. I would have a hard time choosing ANY of the four to be my leader.

     

    In the 7 on 7 drills, there would have been at least 5 sacks. Simms and Taylor made no impression on me.

    Sal Cappaccio with WGR 550 called the QB's :"inaccurate and inconsistent", and I agree.

     

    TE Matt Mulligan at 6'4" and 267 lbs looks like an OL. I hope he can play at a high level.

     

    When the starting DL walks out onto the field, they "swagger". They ooze confidence.

     

    I can't wait until September!!

    Is it my ears or do customer service reps suck?

    in Off the Wall Archives

    Posted

    I used to do that job and in my experience people who get hung up on generally show more than a little aggravation. Usually they're being borderline abusive to someone who has no say in the policy, had no role in blocking the charge, and has been provided minimal information about the cause of the situation. You may be an exception, but most people who get hung up on have it coming.

     

    I agree and disagree. :lol:

     

    I had a three strike rule and F-bomb #3 was a disconnect if directed AT me. .

    I would advise them the call was being recorded, give them a "warning", and explain I could not help if all they were going to do is swear at me.

     

    On the flip side, some call center people might disconnect for multiple reasons.

     

    * Long call expected near end of shift

    * Close to lunch

    * Not trained to provide service requested

    * Did not feel like handling it

     

    and so on

     

    If a customer was being mishandled by the company/call center, I would spend an hour or two helping if necessary, and sometimes call them back after talking to supervisors or other departments, even if it was to explain what the solution or non-solution was about.

     

    Thanks - it always seems so weird to me when I ask them to adjust their headset and then they sound a lot better. I'm like why didn't you do that to begin with!

     

     

    Sometimes, after 7.5 hours I did not realize I was not speaking clearly!

    Is it my ears or do customer service reps suck?

    in Off the Wall Archives

    Posted · Edited by rockpile

    I don't know about the quality of the reception but the actual customer service at many places sucks.

     

    I currently live in London (though I'll be back in the States in a week!) and have had the worst banking experience in my life here. They consistently decline my card and then want to send me a new one. Why? They won't tell me anything other than it's "for your protection."

     

    When I call to try and get some help they hang up on me if I show the slightest aggravation. They literally hang up on me. As if I'm not going to be aggravated that they continuously decline my card for whatever "security reasons" they come up with. When I'm actually able to keep my composure they ask me a dozen questions about my activity and want exact numbers and places of things I've charged recently. However, in order to log on to their website to get this info I have to use this little machine that I put my card into and it gives me a log in code. Of course that gets declined because - wait for it - my card has been turned off! So I have to actually go down to the bank and wait in line and talk to a representative. I've done this at least 7-8 times.

     

    It's a vicious cycle and one that has me and my wife pulling our hair out. Change banks you say? Can't, the company my wife works for requires a Barclays account to deposit paychecks.

     

    I have learned from being on the call center side of the wall to be polite but firm when I deal with customers AND when I call because I need customer service.

    I used the same head set for 4.5 years even though we changed phone software multiple times.

    Sometimes when a person got through to me, they had been transferred a few times already, which compromises the quality of the sound you get.

     

    Where I worked, help desk 'customer service' personnel were paid by having a high sales/call ratio, length of call, availability, and number of calls taken.

    Actual service quality is only 10-15% of the quarterly review.

     

    This is not customer service.

     

    Also the customer's expectations range pretty evenly from polite but frustrated, to holier than thou, to ignorant/stupid.

     

    Some customer service agents DO suck, by the way. :censored:

    Define your "successful" season?

    in The Stadium Wall Archives

    Posted

    A successful season will be when I do not have to say "Well, Gomer, there's always next year!"

     

    I have been saying that since the Bills did not go to the first AFL/NFL championship.

     

    I am glad I did not know then that the first championship would be a loss - 25 years later!

     

    I look forward to each season, but have drastically lowered any expectations. If you have no expectations, you cannot be disappointed.

     

    ...rockpile

    Group ticket purchase for 2015 home opener / TBDAHOT

    in The Stadium Wall Archives

    Posted

    I just got off the phone with my guy, and the news I'm getting is as I had feared. Due to season ticket demand and other required allotments, the Bills will be capping the number of tickets available to groups for the opener (and also the New England game) to 50. He's trying to get our group up to 100, but even that is well short of the 261 that have been requested in this thread.

     

    This puts me in the awkward position of having to "play God", determining who gets to buy tickets with the group, and how many. I had said before that if that came to pass, I would be using membership seniority and a rather nebulous "community contribution" (including post count and prior TBD tailgate attendance) as criteria.

     

     

    Some other things to note:

    • However many tickets we get will likely be in the same area of the stadium as prior years, and will probably end up at around $75/ticket
    • When tickets become available for ST holders to buy extras, they will be capped at 6 max per game for the first 3-4 days. He expects the opener will be sold out before the end of those 3-4 days.

    My guy is treating our group as any of their business partners with an allotment of tickets for this game. He's hoping to have a concrete number of tickets for me in the next few days.

     

    I've already reached out to some of you who asked for large numbers of tickets. I will continue to do that as I work to come up with the who and the how many for our group.

     

    It sucks that it's come to this, and I apologize to those who will have to look elsewhere for tickets. I'm going to have to draw a line somewhere and that's unfortunate.

     

     

     

    If any season ticket holders are able to buy tickets for my 'group' please send me a message or reply with a way to contact you.

    If you are so inclined, we can work out price and method of payment that is mutually agreeable.

     

    Jay, thank you once again for doing your best. What more can we ask? :thumbsup:

    first topic

    in Off the Wall Archives

    Posted · Edited by rockpile

    Welcome! :beer:

     

    Do I make that picture by typing "smiley face and I would like a beer"?

     

    Just wondering.

     

    I have been around since the Cookie days myself, Howard. Favorite Bill was Tom Day. I shook his hand when I was about eleven.

    Shirl had three brothers. But her mom was quite the looker. She had this powder blue bonnet she'd wear with a white hoop under her dress on sundays. Once in a while i'd see ankle and things went from there.

     

    Was your Mom's name N.J. Sue?

     

    I feel this thread drifting towards the pickle juice jar.

     

    Got any tennis balls? My sh*tter is clogged.

    Group ticket purchase for 2015 home opener / TBDAHOT

    in The Stadium Wall Archives

    Posted

    Once I got official confirmation we're a go, I'll publicize that.

     

    Due to demand (we're over 250 tickets requested and I'm not sure how many the Bills will give us), here's what I've decided. I'll be distributing the purchase details to people in a phased approach. Your contributions to this community (in terms of post count, membership seniority, and prior tailgate attendance) will determine when you will be given the opportunity to purchase from the group block. So if you joined the board last week and only have 4 posts, you'll probably be the last in line. If the Bills grant us a block smaller than the number of requests we have, it's possible we will not be able to allow some people who asked to buy from the group.

     

    But I'm still waiting for official confirmation...

     

     

    I have been here since Scott was designing the first logo and e-mailing folks to write articles to get things started.

     

    Many folks have me beat on "post count" though! :D

     

    A lot of folks have spent a whole lot of time making this place "home" since then.

    MS Walk 2015 - May 3 - Rochester, NY

    in Off the Wall Archives

    Posted

    Well, another walk is completed. We had beautiful weather - sunshine and mid 70's.

    We took the long walk, 5 miles.

    I hit the wall around three miles but pushed to get a second wind and actually jogged the last 100 yards.

    I am sore all over and tomorrow may be hell, but it was worth it.

     

    With a several at the wire sponsors on line and a couple checks, the total came to (drum roll please)

     

    $1,365.00

     

    You people never cease to amaze me. When I left for the walk this morning I had recorded $960.

     

    TBD Sponsors:

     

    JÂy RÛßeÒ

    Cugalabanza

    The Tomcat TBD

    Fezmid

    Mr Info

    Boyst

    Mr. WEO

    tsaikotic

    papabear ?

    Cowgirls Fan

    Doc

     

     

     

    Others

     

    Jane P

    Dunk

    Marcie and Dave

    Grace B

    Arlene H

    Bilby

    kimm

    Jwalk2000

    Lou P

    dsmack

    Jesse G

    Karen and Fred R

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