I actually just did this last week... Free since 2010!
I speak with he first person to see if there is anything they can do, there never is...
I ask to speak to cancelation... I never threaten to cancel, but explain that the only reason I have Directv is for the Sunday ticket, and that I can pay less for tv service through several other companies.
If that doesn't work, I explain my frustration in seeing brand new customers get free ticket along with reduced monthly cost of service...
That's usually the one that gets it done....
This time they put the Sunday ticket on my bill at the $200+ price and the. Have me a credit for the same amount- I didn't care, still free to me!!
I did learn there are more "levels" of their customer service that I thought....
Regular customer service
The NFL Sunday ticket has a department
Cancelation dept
And then there is a customer retention dept...
The last is the one that was able to help me...