I usually start my call off a little more aggressive & start off with telling them to cancel my acct. When they ask why, I explain the truth, I only have DirectV for the NFL package but it is way too expensive so just cancel it & I'll live with the Xfinity that I already have at my house. I currently have 10 TVs set up in my house, 8 on Direct & 2 Xfinity.
Go Bills!!!!!