So as opposed to every other year, I called. All I said was "can you do anything for me?". They gave me fifty bucks off and then said I was eligable for a system upgrade free. I know, I know only free if I stay with them for two years. So they sent me the Genie and some minis. Easy enough to conect except for my Logitech universal remotes. After 12 hours I quit. Sent Logitech email took a few days for a response, which was useless . It might as we'll have been " have you tried turning them off and on again?". Logitech claims that if you call after 90 days you have to pay $30. I called, took them two minutes to fix the problem never asked for $30.