This is pro football. Both teams are guaranteed a possession in the playoffs---this has made the coin toss less important. If you lose the toss and the other team takes the ball first, stop them from scoring, or at least stop a TD. If both teams score a TD or a FG, then the game continues.
College is a joke--look no further than Penn State/Illinois a few years ago--endless 2 point conversions form the 25 after the third OT.
People will whine about anything.