My experience this morning, called to see what kind of discounts I have, since I was laid off in March I had to reduce my programming level to the lowest (no ESPN!), I'm fine with that and they had given me 30 bucks a month for 12 months plus 3 months free all premiums...those 3 months are up in September...I spoke to one of their ACE reps (retention) initially got not much...they could give me MAX for like 240...and nothing else, that is if I renewed my contact as well. I was pretty disappointed, the agent was really dead pan, "nope nothing else"...I hemmed and hawed, said I'd have to call them back, etc...she said "well we want you to be happy, you aren't thinking about leaving are you?"...it was as if she wanted me to say those words, "I am considering switching to cable"...so I did, told her I could get cable and internet for 99 bucks a month....her demeanor completely changed! "well sir, we don't want you to leave, so I can give you MAX free and upgrade your mini geni's to wireless mini's!" She was all of a sudden cheerful and animated. I know that renews my contract for two years, I was never going to leave anyway...so now I got MAX for free and some new equipment for free! Never happened before! The best I could ever do was 1/2 price. WOO HOOO!!!