A similar thing happened to me last year...I needed to reduce my bill and they had nothing to offer me, I asked about the Ticket and they offered a measly amount...so I said I guess I'm going to cancel and go to cable. She said "okay what date to you want to cancel"? Damn, I was caught!!! I gave them a date about a week down the line, and felt like a real chump. I woke up the next morning...NO SERVICE, they turned it off a week early!!! So I called them back and said WTF? Well then all the action started, said they were very sorry, give us a chance to make it right, blah, blah, blah. After a little back and forth I got Sunday Ticket Max for free, all the movie channels for 6 months free (after credits) and 20 off my bill for a year. Now I have to make the call again...I am dreading this.