Look, I admit I'm not a sysadmin. I struggle doing this because every "." counts when setting this **** up.
However, I begged my host to just stop incoming traffic to the ip address that was coming in - all of it. They made it sound like they were doing it for me. Rinse and repeat for 2 days.
I finally said that I don't want to be associated with that ip address anymore and they finally responded with "Well, it's a part of your config - you would have to change that on your server".
No ****. It's what I have been asking them to do for two days.
I finally did it myself and things are back to normal (which I couldn't do yesterday because I had zero access). Was this solution so hard to think of and implement? Even a dimwit like me figured it out.