‘“We always talk about some form of Kaizen,” McDermott said. “We (use PowerPoint to) put up a chart, basically, that (shows) there’s some teams that are going to do this (moving his hand up and down like a wave), some individuals are going to do this, and they’re going to ride the wave. And then other teams are going to do a little bit more tick-tacking back and forth, but with more of a gradual type of improvement. So we want them to see the visual behind it.”’