‘“In my humble opinion, anyone that says that they’ve anticipated everything, especially the things that come in between those moments, I think they’re lying to you. What’s more realistic in my mind is you prepare your butt off and you’re able to be very organized and put things into buckets, ‘Hey, this is how I want to work with the media in this case … this is how I want to handle crisis management in this case.’ And you just divide things into buckets, so that you have a plan going in. What happens in between those buckets are leadership moments of dealing with people. That’s really, to me, the neat part about the job, the part that I continue to be passionate about and even more passionate about in the second year than I was last year.”’